Max Dee
Member
I am a sales professional for a software development company and I am currently conducting research about the industry to see how most heavy construction machinery is serviced?
From what I can currently understand, the heavy machinery is usually taken to a dealership to get serviced or repaired, or a repair technician from the OEM company is sent to the site to repair/ service any non-working equipment. Is this correct?
Is there any other way the heavy machinery is serviced (e.g. is it sometimes shipped/ or components of it shipped to the OEM for them to service it at their facility)? Does the end customer (construction/ contractor company) ever has to fix machinery on their own (if that's the case do they hire, their own repair technicians)?
From your experience which type of method is most frequently used in servicing heavy machinery?
Thanks for any feedback provided, I really appreciate it, since I would like to learn in more detail how the heavy machinery industry works.
From what I can currently understand, the heavy machinery is usually taken to a dealership to get serviced or repaired, or a repair technician from the OEM company is sent to the site to repair/ service any non-working equipment. Is this correct?
Is there any other way the heavy machinery is serviced (e.g. is it sometimes shipped/ or components of it shipped to the OEM for them to service it at their facility)? Does the end customer (construction/ contractor company) ever has to fix machinery on their own (if that's the case do they hire, their own repair technicians)?
From your experience which type of method is most frequently used in servicing heavy machinery?
Thanks for any feedback provided, I really appreciate it, since I would like to learn in more detail how the heavy machinery industry works.