Well, more parts guy bitching!!! This thread will turn into a book series at some point soon.
Last week, after doing a fan speed test on a JD200D excavator with 8700 hours, I determined that I needed a new fan pump and motor.........I always replace them as a set. I call up my local Deere dealer, give them the model and serial number of the machine. He tells me that they have the fan motor but will need to bring the pump in...........no problem. I'm not tearing into this until I have the parts in my hand as freight has screwed me so many times this year I quit keeping track.
I pick up the motor and pump this morning and drive 60 miles to the job. I installed the fan motor first thing, no problem. I get to the pump and notice it is different from the one on the engine. I pull the original pump and find that the part numbers are different......the original is a aluminum pump and the replacement is a heavy ass cast iron pump with the fitting holes in completely different locations. So I call the dealer and give him the part numbers on both pumps.........he tells me that the original pump is replaced by the new cast iron pump. I ask "Didn't the update show a plumbing kit or something!?" After 15 minutes on the phone he THEN confirms that there is a plumbing kit for that pump with the reversing option.
My intent when I left this morning was to complete this job in 1 day. Now, because they didn't tell me this was an updated pump that needed a plumbing kit its a 2 day labor and travel job.........once I get the plumbing kit at the end of this week.....if Im lucky.
Was it an oversight? Was the update listed on the parts diagram? I have no idea whos fault that is.........All I know is its aggravating as HELL and this seems to happen CONSTANTLY!!!!!!
I swear I'm on the verge of going postal
Rant over......for now.
Last week, after doing a fan speed test on a JD200D excavator with 8700 hours, I determined that I needed a new fan pump and motor.........I always replace them as a set. I call up my local Deere dealer, give them the model and serial number of the machine. He tells me that they have the fan motor but will need to bring the pump in...........no problem. I'm not tearing into this until I have the parts in my hand as freight has screwed me so many times this year I quit keeping track.
I pick up the motor and pump this morning and drive 60 miles to the job. I installed the fan motor first thing, no problem. I get to the pump and notice it is different from the one on the engine. I pull the original pump and find that the part numbers are different......the original is a aluminum pump and the replacement is a heavy ass cast iron pump with the fitting holes in completely different locations. So I call the dealer and give him the part numbers on both pumps.........he tells me that the original pump is replaced by the new cast iron pump. I ask "Didn't the update show a plumbing kit or something!?" After 15 minutes on the phone he THEN confirms that there is a plumbing kit for that pump with the reversing option.
My intent when I left this morning was to complete this job in 1 day. Now, because they didn't tell me this was an updated pump that needed a plumbing kit its a 2 day labor and travel job.........once I get the plumbing kit at the end of this week.....if Im lucky.
Was it an oversight? Was the update listed on the parts diagram? I have no idea whos fault that is.........All I know is its aggravating as HELL and this seems to happen CONSTANTLY!!!!!!
I swear I'm on the verge of going postal
Rant over......for now.