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CAT 299D3 XE

Discussion in 'Compact Track/Multi Terrain Loaders' started by Reuben Frazier, Jun 27, 2020.

  1. KSSS

    KSSS Senior Member

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    Maybe they always say "maybe it will be covered" as a catch all to keep them from promising coverage when the warranty may have expired or not apply. That is certainly not the case on this machine. I doubt very much that this wont be covered. The more aggravating aspect I think is the list of initial issues with the machine. Since you already bought an extended warranty adding more may not be that helpful, depending on how long you keep it. Perhaps they would refund the money spent on the additional coverage, and CAT would pickup the additional coverage themselves, but giving direct money back seems really hard for an OEM to do.
     
  2. Reuben Frazier

    Reuben Frazier Active Member

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    It’s supposedly ready and I’m going to pick it up tomorrow so I’ll see how this goes I guess.
     
  3. Welder Dave

    Welder Dave Senior Member

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    Make sure it's completely cleaned of all the oil before you take it.
     
  4. Reuben Frazier

    Reuben Frazier Active Member

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    Honestly I don’t expect CAT to do anything to help me out and that’s ok I guess however———They had better give me a 100% functioning and clean machine though. I’m pretty easy to get along with and understand things happen but enough is enough. I don’t have time to keep dealing with this mess nor the patience, I’ll update after I get some answers
     
  5. Welder Dave

    Welder Dave Senior Member

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    It's not OK if the dealer and/or Cat doesn't give you the equivalent of a brand new machine fully cleaned with everything gone over with a fine tooth comb. A little oil left in the belly pan a few leaves or branches and you've got potential to burn the machine up. They should be bending over backwards to help you.
     
  6. Tones

    Tones Senior Member

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    Just in case you need to get down and dirty there is a class action in progress over the 299 D2 at the mo
     
  7. RTSmith

    RTSmith Senior Member

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    Is that concerning seat heaters? Or something else?
     
  8. Tones

    Tones Senior Member

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    Yeah, seat heaters, erupting in flames because of poor wiring quality apparently
     
  9. Reuben Frazier

    Reuben Frazier Active Member

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    I picked it up and he didn’t know what was wrong with it and I wasn’t waiting around to find out. I ran it for a day and it ran fine but I did have to add another $20 gallon of hydraulic oil when I got home which sucks. The days of paying more for a CAT to get the superior service are long gone I guess, this will officially be my last purchase.
     
  10. Welder Dave

    Welder Dave Senior Member

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    Did they clean it or do anything? Make them pay for the oil. You don't have be so nice when they're giving you the run-a-round.
     
  11. Reuben Frazier

    Reuben Frazier Active Member

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    No sir they didn’t clean it nor did I get reimbursed for the oil. I could say what I truly think about the situation but I’m not one to publicly bash anyone so I won’t. I waited a few days before responding to this post so I didn’t vent online but I’m still highly ticked off about this whole situation.
     
  12. Welder Dave

    Welder Dave Senior Member

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    You still have every right to be on their case. If they refuse to do anything contact Cat directly but do it soon. The most infamous thread ever on this forum had a dealer try to cheat a customer out of his machine because they messed up bad and tried to blame the customer. At one point the dealer almost had the customer convinced to pay $4K more and the dealer keeps the machine. Only after repeated prodding from myself and others did the customer contact Cat who had a specialist come out to investigate. Customer agreed to pay slightly more for something that should have been done in the first place but all the work the dealer messed up was repaired and the machine delivered back to the customer with no extra charge other than for other work that should have been done. I think the rad was done which was the extra work. Original work was a very poorly done engine rebuild if I recall. That thread went on forever but in the end the customer got a good running machine. It took about a year and half to resolve if I recall. It's too painful to go back and look at it. LoL
     
  13. Reuben Frazier

    Reuben Frazier Active Member

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    LOL that sounds horrible and I don’t want any part of that. If I had a couple hours to type I’d spill all the beans starting with a 299 burning up last year from the damn seat heater lol that this nightmare machine replaced lol I’ve had hell with CAT but one more issue and not only will I throw them under the bus but I’ll back up a few times.
     
  14. Welder Dave

    Welder Dave Senior Member

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    If this machine was to replace one that burnt up due to a manufacturer problem and now you're having these problems I'd be all over them! Sounds like they don't want to help you. Get them to clean it, reimburse you and make it right. I think one of the things that came out of the infamous thread is that this is a well known forum and the last thing a dealer and/or Cat needs is bad publicity. Nobody wants bad publicity when they're trying to sell machines or service. Someone's looking for a machine and reads of the problems you had with a specific dealer and they might avoid that dealer altogether.
     
  15. KSSS

    KSSS Senior Member

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    Losing one to a fire from a well established issue and now this, at some point you have to let your purchase dollars speak for you. Its kinda like going back to the same bar where you get punched in the face at every time you show up. Realizing that you have money tied up in this machine , it likely is not as simple as walking away from it sometimes, but when purchase time comes again there are other options, they just dont say CAT on them. No amount of bitching speaks like taking your $110K somewhere else.
     
  16. Tyler d4c

    Tyler d4c Senior Member

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    Do you recall the title I'd like to take a read of it
     
  17. Welder Dave

    Welder Dave Senior Member

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    D6C loss of oil pressure. Hard to forget. Give yourself about an hour to get through it.