Can you really say it is easy to work on the engine on a new vertical lift CNH machine? I am not playing brand favorites or haters but I honestly do not see how anyone in their right mind could think that they are easier to work on for every task than a Cat, JCB, Bobcat or Deere. I am not talking regular oil changes. I mean starters, alternators, belts, etc. Things that do wear out. I remember looking at the starter and alternator on our L220 and shaking my head. Maybe I am missing something, maybe you are not as brand nuetral as I thought, or maybe you don;t have to fix your machines, but that is the one thing I do not understand.
Your right, I consider ease of maintaince to be changing of filters, oil changes. I dont look at changing starters, or alternators or belts. I keep my machines to about 1800-3000 hours depending on the machine and the work load. The number of starters replaced is zero, alternators zero, belts zero. Skid Steers no matter what color are not easy to work on. Ease of day to day fluid checks and greasing is very important. Replacing these components and turbos and so forth, I dont worry about and my experience over almost 20 years of running these things has shown its not something I need to concern myself with.
The cab issue, to each their own. They can change from machine to machine. Maybe the A/C machines got a better cab. Maybe the EH machines were quieter. I dk. Agreed
Do you have a new wheeled machine? If so which one. No my wheeled machine is a CASE 465
You seem to miss the concept of poor service. Re read my experience. With any company there will be bad service areas. One time it will be Cat, the next time Bobcat, the next time CNH. It's the way life goes. Sometimes it is so hard to try and fight and go above the dealer that it isn't worth it. That is why i stopped at the level I stopped at with Agco. It put the dealer in a hard spot and put our future with Agco in jeopardy.
I am not disagreeing that good service is can be subjective and inconsistant. I just dont see CASE sitting on their hands if their machines have problem. I am not saying they are perfect, far from it, but if their machines have engineering defects, my experience and my exposure to these guys is that they will fix it. As far as going above the dealer, yea I would if I needed to, but my dealer does a great job of going to bat for me. However I have no problem going above them and finding my own solutions to problems if thats what needs to be done. I am in business to make money. I buy the equipment that I think offers me the chance of being successful. If the equipment is defective or does not produce as it should, I will work a solution that is in my best interest.
Ever hear the saying dont bite the hand that feeds you. The more you complain up the chain of command, the worse your life will be afterwards. Unless they fire the area rep, you will be stuck with one pissed off area rep that will not want to help you with any of your warranty claims, or issues outside of warranty. Personal feelings on their part should not contribute to the machines service, but in the real world that is not how it works. Then you have to go above them again. Do you know how easy it is to get ahold of people above the rep. Its not. I "aquired" a list of the contacts above him which are not available to the public. They do not answer their phones nor do they return phone calls. I am not saying every company is this way every time, but you need to understand we do not all live in the glory filled world you do. Given the number of machines you have I am sure they like you much better than m,any others as well. Many places treat bigger operators much better.
I dont see it like this. I am not that big of operation, I purchased a number of machines but I have been doing this for almost 2 decades. I work hard for my dealer, and I expect them to do the same. I help out the salesman, I have lent them back my machines to do customer demos with, if they dont have a certain machine that a customer wants to demo. I give them leads on guys I know that wanting to add or replace equipment and so on. I have worked with CASE on making improvements and offer suggestions to improve their product. They have included me in customer clinics at the factory and proving grounds. If I have a problem I expect it to be taken care of. Its a two way street, I help them and they help me and the day my dealer or CASE fails to recognize that or live up to that is the day I run a different color. So far its working well.
hi ksss itnseems in your situation both the dealer and case have been good to you however my experience has been far different maybe it is because you are in the us and i am in australia i dont know all i can say is my experience is vey dissapointing
i notice also that you buy sevral units at a time and have been doing so for many years also that you are included at factory clinics and proving trials at the proving grounds i would say this puts you high up on the list to get looked after by case and your dealer
i have been to the states twice over the last 20 years plus i spent 6 months working in northern alberta canada in 1993 and can say that there is a stronger emphasis on customer service over there in the usa and canada then here i feel
it is great that you have such a good relationship with case and your dealer i can only say that trying to deal with case over here goes nowhere they do not even give you the decency of a response just refer all your communication back to dealer i wish you could see my side
thanks for your comments
Sometimes it is not worth it and you have to suck it up and get a different machine.
That should the absolute last resort.