Nothing yet.Doug, did you get anywhere with this?
Great advice. Planning on getting the paperwork. They gave me the paperwork the first time I sent it in. It pretty much said that 60 degrees out of the vent was normal. They sent the machine back without contacting me. On the second service I told them to call me before they sent it back. They said they fixed it by cutting off one of the drain valves that was plugged and didn't send any paperwork. I'm going to ask for the paperwork for the second visit as well as the next one.Here is what I do with dealers and warranty. When they call and say it's done. I say send me over the warranty invoice. Read what they tested and what they found and what they did about it. If they did nothing tell them try again and actually do something this time. Then you don't have to bring it out and back or even waste a trip.
Nope. The machine is a little better than it was initially. When it was in the mid 90's, it would be about 90 in the machine. Now it gets down to the mid 80's, which isn't comfortable but it is at least bearable. If they don't fix it this time I will ask about a loaner. I'm retired and using the machine on my property. If I was still in business I would of gotten a loaner. I've been trying to be accommodating as possible but that may of been a mistake.Are they giving you a loaner while you're waiting around for them to get to it?
Ya, I'm sure I paid more for my machine. As far as the loaner, that's not really been the issue. When they do "work" on the machine, it's only gone a day or so, but they send it back still not working properly. I'm planning on talking to the service guy before they bring it back and if I'm not satisfied, I'm gonna to talk to someone at Bobcat and see if they will do something.Shouldn't matter. You probably paid more than a contractor too. Is your money not as good? If they have your machine and can't figure it, they should absolutely give a loaner. Your work is just as important to you.
I don't know what all is involved when I file a complaint against the dealer. I am hoping that someone from corporate will talk to me, assuming they care. I sent a link to the videos to the dealer and am waiting to see if they will acknowledge that there is something wrong that needs to be fixed. If they don't get back to me by tomorrow I will file the complaint and start looking for another dealer to service it.This is horrible!!!! IMO, this is moving away from just fixing an air conditioner, and towards nailing a dealer to the wall!!!! If not already shared, I recommend you provide your dealer information so people can beware of these deadbeats!!!
What is going to have to happen is open the air handler box!!!! Spitting water like that is NOT NORMAL!!!! Honestly, I highly question that they every checked any pressures, recharged, etc, nothing. There is no sense in a recharge until the water issue is investigated.
What I would do? I would start calling OTHER dealers, talk directly with the dealership owners, until you find one that cares!!! They can likely get you an inside contact with Bobcat or transfer your info to the right people. Bobcat is BIG, but NOT big enough to blow off customers like that.
Around here, CAT is king, but our dealership is what made that happen. I cuss them because they certainly miss some repairs, but they also have district guys that take customer service personal and WILL get to the bottom of an issue, where other steps fail.
Unfortunately the way problems get solved anymore is making a lot of noise. I would NEVER settle for that BS! Bobcat needs to get involved.
I brought up the fact that my new machine isn't working properly and if they aren't able to fix it they should replace it. Unfortunately they say it is fixed. Their words yesterday was that the machine is "within specs". The specs say that the air coming out of the vents should be between 36 and 53 degrees, so if they can get it to 53 degrees on an 80 degree day then it's within specs.Yeah horrible customer service to the point of telling the dealer you want a new machine. Get a loaner to compare how the AC works on a different new machine. BS everything goes through the dealer. That's just Bobcat passing the buck so they don't have to deal with it. They need to deal with it after all the trouble you've had with the dealer.
I brought up the fact that my new machine isn't working properly and if they aren't able to fix it they should replace it. Unfortunately they say it is fixed. Their words yesterday was that the machine is "within specs". The specs say that the air coming out of the vents should be between 36 and 53 degrees, so if they can get it to 53 degrees on an 80 degree day then it's within specs.
I have the service manual and it states that the vent temps should be between 36 and 53 depending on the humidity. I told them this after they sent it back the first time and said the 60 degrees I was getting was fine. They said that there will only be a 20-25 degrees difference between the vents and outside temps. When I sent the machine back the second time I put a copy of the specs on the seat of the machine for them.Did they provide some form of paperwork indicating what temp is within limits, instead of just throwing out a number? If the spec is 36-53 bring it on a really hot day, if it can't hit 53 it's out of spec by their own numbers. I would also email bobcat directly so it's not related and ask them what vent temp you can expect on a new machine as you are worried they might not have good enough a/c, don't tell them you have a machine with an issue, let them think you are considering buying one. Have they showed you another new machine to show it has the same vent temps? That would be a pretty easy thing to justify that it's working properly, if it actually was working properly. That water is totally not normal though, you shouldn't have water dripping out vents. I've never seen that on any a/c system ever.
Exactly. But since they won't honor the warranty it probably doesn't matter. Problem is that I have no idea what to do. Maybe I should start with replacing the thermostat, then the expansion valve and compressor.It sounds like they don't have any service people that know much about air conditioning. You still risk getting your warranty voided if you attempt any work on this yourself. You're in a catch 22 right now.