CapnDean
Active Member
On my facebook app I get a constant feed from Volvo Construction Equipment. Im always seeing a Volvo customer service issue resolved, their newest terrain loader or an ad for total electric equipment. Probably because I did a search for volvo parts at some time or another. I commented on their page and their Social Media director reached out to me.
Here's the problem I have solicited their help to solve. Buttons. TWO rubber covered buttons - - one on the left joystick, one on the right. These buttons operate the horn on the left and the Boom Swing/Hydraulic Thumb select on the right.
That's it - they are just little chickensquat buttons that you depress - - One to beep the horn, the other to select boom swing or thumb operation. Not really often used. Since the rubber covers have worn off (2017 model machine 1200 hours) the buttons are challenging to depress. You must remove your gloves and use your fingernail to honk the horn or toggle between the thumb and boom swing.
My dealership (Cowin Equipment Mobile AL) treats me like gold. They have the 100% easiest fix for the problem, replace both joysticks. At $750 a pop I hate to throw away a perfectly good working Joystick just because of the dang rubber button cover. According to the parts breakdown however.... the buttons (or the switches inside the Joystick) are not separately serviceable items. Well.....they should be. Like having to get a new steering wheel because your horn button broke. How about a new Air Conditioner because the knob broke?
I am hoping that VolvoCE will adopt this issue for me and reach out to the vendor that supplies the Joysticks for these machines. I feel certain that the Joystick maker, would have the ability to resolve the issue without producing an entirely new Joystick. Lets see if the Volvo sales folks on the Social Media side can get me in touch with the right folks to see this one resolved. Anybody wanna tell me what the odds are that they can or will help?
Here's the problem I have solicited their help to solve. Buttons. TWO rubber covered buttons - - one on the left joystick, one on the right. These buttons operate the horn on the left and the Boom Swing/Hydraulic Thumb select on the right.
That's it - they are just little chickensquat buttons that you depress - - One to beep the horn, the other to select boom swing or thumb operation. Not really often used. Since the rubber covers have worn off (2017 model machine 1200 hours) the buttons are challenging to depress. You must remove your gloves and use your fingernail to honk the horn or toggle between the thumb and boom swing.
My dealership (Cowin Equipment Mobile AL) treats me like gold. They have the 100% easiest fix for the problem, replace both joysticks. At $750 a pop I hate to throw away a perfectly good working Joystick just because of the dang rubber button cover. According to the parts breakdown however.... the buttons (or the switches inside the Joystick) are not separately serviceable items. Well.....they should be. Like having to get a new steering wheel because your horn button broke. How about a new Air Conditioner because the knob broke?
I am hoping that VolvoCE will adopt this issue for me and reach out to the vendor that supplies the Joysticks for these machines. I feel certain that the Joystick maker, would have the ability to resolve the issue without producing an entirely new Joystick. Lets see if the Volvo sales folks on the Social Media side can get me in touch with the right folks to see this one resolved. Anybody wanna tell me what the odds are that they can or will help?
