Welder Dave
Senior Member
Pretty much everyone sells Trek undercarriage in Alberta. I got the best deal at Arrow West Equipment in Acheson. Years ago I bought directly from Trek and they were great to deal with so I went with Trek again for my 931B but had to buy from a dealer. When I had questions about unusual wear on the bushings, the new manager at Trek was a total jerk. He's telling me to talk the dealer, which I did and they suggested talking to Trek because they are the supplier/ manufacturer. I'm sure they have charts explaining reasons for all kinds of wear but the guy had absolutely zero interest in trying to help me and was extremely arrogant. I was hoping I could reuse my pads but too many were loose so I had new ones installed. I asked them if the had an impact wrench so they could take the master link apart to coil my old tracks and was told no. They torched the links. When I went to pick everything up with the new pads installed, the guy on the track press was using a large impact wrench to take someone else's master links apart. I hope I don't have to buy undercarriage again but will think twice about dealing with Trek again. I couldn't believe how bad the customer service was compared to how good it was the first time. The Trek depot seems to move to a new location every few years.