Yea I just don't get it. I've never connected to a new water/sewer that was done properly, i'd rather connect to the 60+ year old stuff honestly because it's way less hassle. They also never leave a water coupler on the line, of all the one's i've done they did once, someone is stealing a bunch of them or something because multiple times they've confirmed to me in writing everyone they do is suppose to have a coupler.
I had one where I forgot to join the sanitary and storm at property line, they dug their trench and told the owner they weren't touching it until the 2 lines were connected to one, I had to go there to put a frigging $5 y on it because they wouldn't take the 30 seconds to do it.
The worst screw up when I did my side first, they messed up the 3m west of east property line deal, they had the connection dead center of a massive tree in the boulevard, I emailed builder saying I think this is wrong get them to check, says nope do it. Utility tells builder after service in wrong spot can't connect to it. I go to site measure it with builder confirm it's perfect and call utility together utility blames me and says I should have caught THEIR mistake but they will make it work this time. I wish the builder wasn't there because I wanted to lose it so badly on him. Even when it's 100% confirmed they screwed up they still won't admit it.
I'll give my theory:
When the Federal government fails to force feed a community its "benevolent prescription", local voters vote NO several cycles, they sweeten the Federal contribution a bit, then they tamper with the bacteria tests.
Our system was cited in one hydrologist's book as "among the five most pure in the country". Over the 50 years preceding the Federal attack, we never had a bad bacteria test. Suddenly, monthly tests were ALL contaminated.
When the Feds turned up the pressure, my father was system operator. Eventually, he questioned why the elementary school sent tests to the same lab, NONE of theirs came back contaminated? Immediately, the school's tests were also contaminated.
At my suggestion, he sent a sample of distilled water. Sure enough, it was contaminated.
Mid 1990s the voters here (200 homes) surrendered to threats & fines. The Feds won.
The contract went to the contractor chosen by the Federal bureaucrat. It was outright fraud!. They proceeded to dig up a century old village drainage system & ignore it. Materials were consistently sub specifications. They destroyed trees that did not need to be destroyed.
When they began in my area, first thing I saw was a 30 ton excavator reaching 30 feet in the air to rip a 12" branch off my prized maple. This branch was so high, no way they could argue it was in the way.
Later, I discussed with the engineer, paid handsomely to watch out for the interests of the residents. He wanted a place to stockpile boulders too big for the tailgate of their trucks. I gave permission to place them beside the road until a time they'd take the tailgate of a tandem truck & haul them away.
I got home that evening to see they had squeezed a loader bucket between trees & dumped them on my upper lot. Several tandem loads of boulders had been permanently dumped on my land. They knocked bark off 9 Maples in doing so.
Residents were enraged! The local self appointed supervisor advocated exclusively for the contractor.
The Vermont engineer hired by the local residents to watch out for us advocated exclusively for the contractor.
Thousands of trees were destroyed. I'll never agree they had to be. Lawns were dug up & hauled away, soil replaced by sand with a tiny component of manure. Individual drop lines were spliced with cheap Chinese fittings ALL rusted away in 10 years.
Main line pressure is high here, 250 LBS at my house. They used Chinese saddles rated at 100 PSI. The specification of 3/8" stainless tie bolts were substituted with 1/4" steel. They continue to rust away causing an expensive longitudinal crack in the plastic main line.