• Thank you for visiting HeavyEquipmentForums.com! Our objective is to provide industry professionals a place to gather to exchange questions, answers and ideas. We welcome you to register using the "Register" icon at the top of the page. We'd appreciate any help you can offer in spreading the word of our new site. The more members that join, the bigger resource for all to enjoy. Thank you!

Well it finally happened...

BigWrench55

Senior Member
Joined
Oct 11, 2018
Messages
1,176
Location
Somewhere
I have been turning wrenches for two decades and I did my best to avoid working for a dealer. In that time I have been in the mining industry, a contractor, private shops, and construction. I even worked on forklifts to avoid working for a dealer. Not that I have any real problems with dealerships. It's just that in my market dealers pay the least because they have all the tooling, technical information, and training. That they figure why hire someone with experience when we can hire a kid and train him for cheap. Anyways I enjoyed the school of hard knocks and the things that some old timers showed me as I came up in the business. And now I am the old timer teaching the next generation. So in a need for insurance I took a job with the local Volvo dealer. I have to say that I am liking it. I am getting a great wage and there will be training and travel. My only dilemma is whether to work in the shop or in the field. Any advice and pros and cons any of you are willing to share are appreciated and welcomed. This forum is the best I have came across and the knowledge on here is mind blowing. I've sold out and I don't care. :)
 

BigWrench55

Senior Member
Joined
Oct 11, 2018
Messages
1,176
Location
Somewhere
I live in Texas so we only have two seasons. Summer and almost summer. So I really don't have to worry about cold or snow. My thoughts are if I am in a service truck I would probably be away from home a lot. The overtime would be a huge blessing but I don't want to leave for work and my little girl is asleep and then get home and she would be asleep. The service manager said that I can set my hours within reason. But I have a tendency to just go and go with no regard for my personal needs. On the other hand is if I work in a shop I would need to buy a decent toolbox. And those aren't cheap. I have been in the field for over ten years and I am now currently working out of cheapy boxes which will probably not hold up for long. I also feel that working in a shop is much more work than being in the field. Those are the biggest issues. So I'm having you guys to throw scenarios at me to help me remember what the pros and cons are. So that I can make a informed decision and not a emotional decision. Thanks for the feedback thus far.
 

Vetech63

Senior Member
Joined
Aug 10, 2016
Messages
6,440
Location
Oklahoma
That would be a tough decision for me. I have done field work for over 30 years and never liked the shop atmosphere. I got bored doing shop work.....always the same place, the same people, and the work eventually became mundane.
Field work was always my deal, but with old age coming on strong I am starting to feel pains I am not recovering from. Being that I have been self employed for all of those 30 years also has me very engrained in my freedom and independence. I work better on my own than with others and have the ability to think outside the box well. The heat of the summers and cold of the winters are my biggest problems now, along with some nagging past injuries that have a tendency to show up more often than they used to.

Shop or field? I feel for you brother. I would have to stick with what I know and do best.
 

John C.

Senior Member
Joined
Jun 11, 2007
Messages
12,870
Location
Northwest
Occupation
Machinery & Equipment Appraiser
Having been in your shoes more than once, here is my cost benefit analysis.

The dealers get the kind of jobs that no one wants or can do plus warranty work. It used to stay pretty interesting. In the seventies a shop wrench had to do what ever came along, general tear down and assembly, rebuilding components, welding and fabrication, pre-delivery and general troubleshooting. Now days each of those areas go to certain people who have been pigeon holed. That involves politics and whether or not the shop foreman feels threatened by you. Like it or not you will be pigeon holed eventually and the types of jobs assigned will fall into a single category. The other part of working in a shop that I had the biggest problem with was concrete floors. My feet ended up killing me after a couple of months to the point of losing sleep at night. Most of the shop foremen are good people and they are only going by human nature. The people who can do the tough projects always get them. Those that can't end up with the gravy, because that is all they can do. And when they lose money on a job, their time is shifted internally to any job that is making money. Basically those that are good end up carrying the dead weight. It might not matter to you at first. It will grate on you over time like a burrowing insect getting under your skin.

The field is where the best wrenches really shine. To me, that is the top of the profession. You not only can handle yourself with the wrenches, but you also have learned about company policy and how to apply it to customers, how to handle customers, understand billing processes, usually you are the safety officer on a project, you are also a project manager and so on so forth. It is a job with a ton of responsibility and commitment. What goes with that are huge demands on your time and it takes a lot away from your family. The territory the dealership covers will give you a hint on how much time you will be away from home. Get a map and make points on it showing the limits of the territory you will be expected to work in. Figure the miles from your base to each point in the square and then look at the types of customers at those points. You can just about figure that a drive of more than and hour and a half is going to entail a night or two in a motel. Four or five big companies with lots of your equipment more than an hours drive away might mean you are sleeping with bed bugs for more than a week a month. Last field truck i was in for a dealer put me on the road at least two weeks a month. The doesn't count the trips out of state that got thrown on top of the truck time.

One last thing, the money in the field is great but a lot of it gets eaten up in taxes. You have to plan for it.
 

mg2361

Senior Member
Joined
Jul 5, 2016
Messages
5,159
Location
Pennsylvania
Occupation
Equipment Mechanic
I’m a little biased towards the shop position. I just started my 40th year as an equipment mechanic. All of them with dealerships. 38 of them in the shop. I would go with the suggestion Nige made and see if you could take on a mentor role. That is what I do at our shop. You get involved in all kinds of issues you might not get exposure to on a day to day basis. Just make sure the boss understands that with the interruptions from the shop guys and calls from field guys the efficiency on your own repairs suffers. Fortunately for me my boss understands that. Good luck with your decision!
 

funwithfuel

Senior Member
Joined
Mar 7, 2017
Messages
5,605
Location
Will county Illinois
Occupation
Mechanic
I love working as a dealer tech. Product support, regular training, being kept up on current tech. Nothing better in my opinion. I will never be a contractor tech, those guys get wrung out. First on the job, last to leave, and there all night trying to unf@ck what the operators f@ck up all day so its ready for the next day.
I can work 8s every day and be happy as a clam. I can also put in a couple extra if I want. I gotta admit, I'm a bit jealous, you got picked up by my brand of choice. (Volvo just makes so much sense to me.) I have no complaints with my current employer. I think you're going to be happy.
Field or shop, you're in TX so, no freezing cold, snow and ice. I'd go field. As for your toolbox dilemma, craigslist is full of tools and equipment that less determined individuals need to get rid of. They realized that they were in the wrong career after spending all this money and debt into stuff they can no longer use.
 

check

Senior Member
Joined
Apr 1, 2012
Messages
800
Location
in the mail
One way to gauge the difficulty of a job is accountability. The more accountable a job is the more difficult it is. So who are you accountable to? Or how many people are you accountable to. I was once offered a job where I would have 3 bosses. I declined.
If you work at a dealer, you are not only accountable to the shop foreman, but the customer. So you have 2 entities to keep happy. If you work for a fleet or construction company, there is only one entity.
In some cases more bosses could be easier than less if they are pushovers, but if someone is paying an invoice on work you did, pushovers get hammered by their bosses until they aren't pushovers anymore.
I worked in the offshore oil industry. I could have worked for a contractor, an oil company or a drilling company. I chose to work directly for those who owned the oil and gas wells because they were the deepest pockets.

Another thing that makes jobs difficult is the number of people who work there. If you are a people person (most mechanics aren't), it might not matter, but to the rest of us the more people on a job the more stress.
A dealer is a great place for a young mechanic to learn a lot and fast. I would have been a better mechanic if I had worked around a lot of senior mechanics in my early years.
 

JD955SC

Senior Member
Joined
Mar 13, 2011
Messages
1,357
Location
The South
Our field guys are subjected to hard work in the field. Undercarriage, major component R&I, landfill work (eww), the oversized equipment that doesn’t come to the shop. They are also expected to supply even the larger hand tools. They basically get a couple oring kits, a Deutsch connector kit, and a slide sledge and maybe a 1” impact and they supply the rest except for specialty tooling checked out of toolroom

in the shop you get to drop bellypans with a floor jack, have shade overhead, a wash rack, no working over or on Saturday’s (usually) and the toolroom is right there. No DOT man, no MSHA man, no customers with bad attitudes breathing over your shoulder or wanting you to come work on it when they are shut down for the night, or on the weekend or shut down for rain.

my view on it is if you want to work your butt off with lots of OT go field, if you want more stable go shop
 

John C.

Senior Member
Joined
Jun 11, 2007
Messages
12,870
Location
Northwest
Occupation
Machinery & Equipment Appraiser
Most of the shops around here are on 6 10 hours days from the end of March to the end of October. Field work is for overtime pay and any more straight pay is usually incidental. Lay offs happen in the shop when things slow down. In my experience, field work never slows down and all the work is revenue or warranty. You are either making money or saving money. A lot of shop work is get ready, attachment installation or modification and internal work orders. That is all company cost where people are on you about time or looking to take credit for jobs that go right. If you get into component rebuilds, that's basically all you end up doing. Usually those people are there because they are someone's favorites.
 

BigWrench55

Senior Member
Joined
Oct 11, 2018
Messages
1,176
Location
Somewhere
Thanks for all your input. I think that I will go into the field for a year and see what happens. If I don't like it anymore I will ask to work in the shop. It's been three years since I have been in a service truck and the two things that I missed. Were the challenge of making something happen with what you have on the truck and the windshield time between jobs. It's been explained to me that the clock starts and ends in the driveway. 10 - 12 hour days. I was told that if I'm two hours away from the house then you leave and get home by the 10th or 12th hour. Basically I was told if you can finish the job and not have to come back then stay as long as it takes. The service manager, shop forman and field supervisor are all exwrenches. They all know what the challenges are with the job and are some of the most laid back people I have worked for. So laid back in fact that I get uncomfortable because nobody is concerned with what you are doing with your time. That will take some getting used to. Most places I've worked wanted it done yesterday and think things like I don't have parts yet are excuses. I will report back in one year and let all of you know what it's like. Thanks again for the advice.
Paul.
 

BigWrench55

Senior Member
Joined
Oct 11, 2018
Messages
1,176
Location
Somewhere
Well it's been nearly a year. And I have to say that I will be looking for greener pastures. The people I work with are great and I couldn't ask for better people to work with and under. BUT!
The powers that be keep moving the goal post and I can't make any money. When I started your time started in the driveway and ended in the driveway. Now you will have to deduct the time it takes to get to the shop and home from the shop. That one isn't a big deal because I only live 30 minutes from the shop. My biggest complaint is that I have only worked 50 hours of overtime in the year I have been here. In the beginning it was once spring gets here you can work as much as you want ( within reason ). Then the Corona virus hit and they cut off all overtime. The funny thing is that our industry never skipped a beat. It's been business as usual. The work is there but they won't let us do it. I have pissed off a lot of customers when I tell them that they only have me for x amount of hours and I hit my 40. Naturally management were getting nasty calls and emails stating that they don't care if the mechanic has worked 40 hours their machine is still broke down. So then we were told to make up something and you will have to leave. I wouldn't! Not my job to lie for you and besides maybe if enough customers get pissed the bean counters will release the overtime. That approach works but it rarely results in overtime. The last straw for me was last Thursday. I had 5 hours left until my 40 and instead of sending me to another job. I was told to go home and come back Friday to finish my hours. Well I had the last 15 Friday's off so I had plans. Don't expect me to be available when I haven't worked a Friday in a long time. And don't get pissy about it when I tell you that I can't. It may be your company but it's my time and skills that I am selling. I think that I gave it the best shot that one can under the circumstances. But with insurance, 401k, and taxes I am bringing home what someone making minimum wage would. And that's while making $30 bucks an hour. There are a lot more pros than cons here but $ money is a big driving factor. I can't pay the bills with good coworkers and primarily troubleshooting and having someone come behind me to make the repairs. I will leave it up to God whether I stay or go. Any advice is welcome and if you are hiring I am interested. :)
 

Tinkerer

Senior Member
Joined
May 21, 2009
Messages
9,376
Location
The shore of the illinois river USA
You are working for idiots and the sooner you get away from them the better life will be for you.
I cannot imagine pulling a tech off of an unfinished job because they don't want to pay overtime.
I pity the customer that has equipment down and watching profit and progress come to a halt.
Your employer will be in a world of hurt when you leave the idiot and those customers want you to do there wrenching.
I never quit an employer that next one wasn't better.
 

BigWrench55

Senior Member
Joined
Oct 11, 2018
Messages
1,176
Location
Somewhere
Those customers do want to hire me and many have tried. The problem is I want to much money for the knowledge and skills that I have.
Dallas is a weird market. It is flooded with parts changers driving the wages down and when someone like me comes along. They burn me out.
 

BigWrench55

Senior Member
Joined
Oct 11, 2018
Messages
1,176
Location
Somewhere
The funny thing is that they don't mind paying me to sit for 4 hours while waiting on a parts delivery ( which is a paid hotshot service) but don't want to pay me to get the parts in half of the time or any overtime that may result in me getting my own parts.
 
Top