Can't speak to the 963, but yes, motors and pumps with splined shafts... I suspect the ID of the spline the motor shaft goes into has stripped back in there but the motor shaft splines are far enough into the female that there is a small bit of very messed up female spline remaining at the outer edge preventing withdrawal. Pry bars, wedges, while rotating the motor shaft if possible, or bumping the track/final on that side to make the gears rotate a bit. Have to line up the splines from the wrong end, and they're probably well smeared over from when it stripped out. Just my guess, YMMV