Obviously the pump has to come apart. At that time you will be able to determine if pump internals are to blame. I suspect not. What is probably most likely is install or teardown error in which a large bending force was put on the shaft. Most shafts like this are case hardened to get good surface wear properties while still getting good torsional strength. I refer to this as an "m&m". Hard shell, soft center. The issue with this is the outside is brittle and is possible that the case got a crack, but the shaft would not just break off due to the softer core. But once a crack starts, it will propagate.
I caught a similar issue with the input shaft on a final drive. Typical torsion crack because a track brake was loose and ignored. That crack was so small that I would bet many field mechanics would have missed it. I used some of my manufacturing methods to confirm it was indeed a crack, but machine was still working. It would have failed in short order.
As mentioned, it would be critical to properly support the pump. I find that assembly is easier because the shaft won't even go in but on teardown, it can be hard to gauge the proper lifting force.