cuttin edge
Senior Member
A common theme on all of the forums on here are repair questions. A lot of times there is a lot of guess work involved, and posted questions can have many answers.....but which one to follow.... The company I work for has decided that it can be cheaper to get the dealer to do most repairs on our equipment. Our own mechanics have to do a lot of guess work sometimes, and it can come down to trying things, and hoping it works. Now I know that it depends on what kind of mechanic the dealer sends out. Selco sent a guy out last year to do some work on a 485 Kobelco, and after it ran for a couple of hours, the injector pump came off, did a lot of damage, and shut down a water and sewer job, but for the most part, we are pretty lucky here. Both the Cat guy, and the Volvo guy really know their stuff, and there is not a lot of guessing. Most times the problem is figured out over the phone, and the part is in hand when they come. The rate can be high, but they spend less time on the repair, and the machine is on the job faster. Our guys still do service, and minor repairs. Sometimes if the Cat man is busy, he will tell them what to fix over the phone. Does anyone else think this way.