I got a call to set some trusses for a contractor I had never worked for before, on a smaller home in a new subdivision. No mention was made of price, by me or him. When I texted him the bill he got a bit excited, it seems the guy he usually uses (who parks his boom truck outside in front of his house, which is much closer to this newer neighborhood, then my heated building at my yard across town) never charges him travel time. I told him I do, and oh yeah, I'm also ten bucks an hour more then brand X. This made my bill correct mathematically but he still didn't like it. So I got sucked into responding with "my rig cost 3 to 4 times as much as brand X, and I charge ten bucks more per hour plus travel, and I have ten times more rigging, more reach and capacity, 360 degree continuous rotation and 260 load chart, but you're right, for you brand X is a better deal, please use him in the future 100%". Something like that anyway, point is we parted ways (we were texting actually) on decent terms, I left him feeling not cheated I hope anyway. MY competitor is welcome to him, they are a good match for each other! All part of being an owner operator, I kept my cool, I'm proud of that, wouldn't have been so years ago but I've calmed down........