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Where are the Mechanics?

92U 3406

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Jan 3, 2017
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Western Canuckistan
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Wrench Bender
We started doing a "job shadow" type program at work recently and I think its opened up the eyes of a lot of the office staff as to what we do and what we deal with on a daily basis. Nobody really understands what anyone else does at work. They just think: "drive to machine, plug in computer. Computer says change these parts. Change those parts and go home". They really have an awakening moment when they realize its not nearly that simple.
 

DMiller

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Feb 21, 2010
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16,575
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Hermann, Missouri
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Cheap "old" Geezer
Had a fella trying to convince me to sign a Socialist sheet one day, where everyone would be paid the same. I had just crawled off a Leach Body after changing the Main Ram push cylinder and the top winch motor. Asked if he was as good at collecting garbage as flinging it, no answer and walked away.

Lots of parts changers out there, many have no clue what to inspect to find the Real problem.
 

hetkind

Senior Member
Joined
Nov 3, 2015
Messages
472
Location
Unicoi, TN
Had a fella trying to convince me to sign a Socialist sheet one day, where everyone would be paid the same. I had just crawled off a Leach Body after changing the Main Ram push cylinder and the top winch motor. Asked if he was as good at collecting garbage as flinging it, no answer and walked away.

Lots of parts changers out there, many have no clue what to inspect to find the Real problem.

How about to each their abilities, to each their own needs?

Socialism does not mean we all get paid the same, it means that the means of production are owned by all.
 

thepumpguysc

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Mar 18, 2010
Messages
7,535
Location
Sunny South Carolina
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Master Inj.Pump rebuilder
All I know is.. pay me what I'm worth for the jobs your asking me to do & everything will be fine..
& IF NOT.. I start bitching, upset the ship, start doing side jobs & eventually leave the company..
Leaving them Hi & Dry w/ no replacement available..
 

John C.

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Jun 11, 2007
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12,870
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Northwest
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Machinery & Equipment Appraiser
Garbage workers going on strike are not socialists in my eyes. They are just using a tool at their disposal. I've left a couple of jobs over the disparity in the amount of work I accomplished compared against what was charged to the customer and what I got paid. I didn't have the leverage to force higher pay so I left.

A rich man gouges and cheats his customers and is called a good business man. A blue collar worker wants to provide a better life for his family and is called a socialist?
 

r20d12

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Joined
Nov 29, 2009
Messages
123
Location
oklahoma
Occupation
heavy equipment field tech since July 1990
I do agree that a lot of the labor shortage is self induced. Getting rid of apprenticeships, treating employees like crap, poor pay and benefits, and no effort to recruitment or retention. There are few companies today where one desires to stay for an entire career.

I think a lot of this is brought on by college boy managers who get hired on straight out of school with zero experience and try to manage with theory. The bean counters dont understand that people aren’t numbers.

Fortunately I work for an decent company and the owner and his sons that will be taking it over are great people who care about us
I once complained to a big boss about the way they hire people with no mechanical knowledge to manage the service department. I was told they don't have to understand what mechanics are doing. They just need to know how to manage people About ten years later that company adopted a theory that they can hire anyone off the street, give them a laptop loaded with service manuals and put them in a service truck. This was a Cat dealer. That thinking will get someone killed. They have now lost all senior techs and have a terrible reputation. But their ex senior techs with their own trucks are doing great Lol.
 
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DMiller

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Hermann, Missouri
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Cheap "old" Geezer
Several decades ago I had a foreman who noted management had taught him to keep the employees pissed off, they would work harder being angry. Told him good luck with that philosophy as three guys had just quit. He said mechanics were a dime a dozen and he would have replacements within a week, that shop closed two months later. That foreman never worked in a garage again as far as I am aware.
 

r20d12

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Joined
Nov 29, 2009
Messages
123
Location
oklahoma
Occupation
heavy equipment field tech since July 1990
Several decades ago I had a foreman who noted management had taught him to keep the employees pissed off, they would work harder being angry. Told him good luck with that philosophy as three guys had just quit. He said mechanics were a dime a dozen and he would have replacements within a week, that shop closed two months later. That foreman never worked in a garage again as far as I am aware.
I had a boss tell me the same thing but he was smart enough to only **** off the ones that it worked on. That boss was good to me and taught me allot but there was one guy that he could **** off and he would work twice as fast. Truth is though. Mechanic ability is a God given talent not everyone has and if we aren't appreciated we will go elsewhere.
 

r20d12

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Nov 29, 2009
Messages
123
Location
oklahoma
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heavy equipment field tech since July 1990
It censored me but not yours with "ed" added. Lol
 

92U 3406

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Western Canuckistan
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Wrench Bender
I once complained to a big boss about the way they hire people with no mechanical knowledge to manage the service department. I was told they don't have to understand what mechanics are doing. They just need to know how to manage people About ten years later that company adopted a theory that they can hire anyone off the street, give them a laptop loaded with service manuals and put them in a service truck. This was a Cat dealer. That thinking will get someone killed. They have now lost all senior techs and have a terrible reputation. But their ex senior techs with their own trucks are doing great Lol.

That is true to some extent. Our current service manager has very little mechanical knowledge or experience but he is excellent with numbers, has great people skills and knows the other aspects of the business inside and out. I'm not ashamed to say he does a pretty good job at managing his department.
 

Birken Vogt

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Nov 30, 2003
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5,323
Location
Grass Valley, Ca
That is true to some extent. Our current service manager has very little mechanical knowledge or experience but he is excellent with numbers, has great people skills and knows the other aspects of the business inside and out. I'm not ashamed to say he does a pretty good job at managing his department.
I once complained to a big boss about the way they hire people with no mechanical knowledge to manage the service department. I was told they don't have to understand what mechanics are doing. They just need to know how to manage people

I would say that "They just need to know how to manage people" is probably true.

Trouble is, such a manager is hard to come by.

People skills/managing people effectively is not the same as a degree in management.

Managers who have worked in the field have empathy and understanding of what is being done. I suppose this tends to build this into them, sometimes anyway.
 

John C.

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People skills will not reveal when a dishonest mechanic is lying about something or a just plain stupid one is walking down a tangent in the wrong direction. I've seen the people skills managers carry on the lying all the way back to the customer because they had no inkling about how something couldn't happen the way the wrench said it did. Say a four hour job takes sixteen. The people skill has no way to tell the slob that is BS and then he goes to the customer who knows what it takes and carries on the lie. That is the heart of what is going on with the dealer side of the industry right now. Hydraulics not working right, you need a new hydraulic pump. Engine has a miss, new fuel system or an engine rebuild. Transmission overheating, needs a new transmission and converter. On and on it goes.
 

r20d12

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Nov 29, 2009
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123
Location
oklahoma
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heavy equipment field tech since July 1990
John C. You are so right and that is why that dealer has such a terrible rep. Boss ran off all old guys either by trumped up b.s. or just quitting like I did. Now kids and slobs he hired to replace us are parts changing till its fixed then, billing customer for every dime. Not long ago, they took a cutting torch to two track adjuster on a track loader because they didn't know it required a press. They charged $7000.00 per adjuster to fix it. Customer was an old mechanic who refused to pay so the dealer had to eat it. If the boss had a clue. The torch would have never been used in the first place.
 

92U 3406

Senior Member
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Western Canuckistan
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Wrench Bender
I would say that "They just need to know how to manage people" is probably true.

Trouble is, such a manager is hard to come by.

People skills/managing people effectively is not the same as a degree in management.

Managers who have worked in the field have empathy and understanding of what is being done. I suppose this tends to build this into them, sometimes anyway.

That is a fairly solid point I never thought of. I'm an honest guy so the thought of taking advantage of the boss never even crossed my mind when I made the above post.
 

Raildudes dad

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Dec 29, 2007
Messages
411
Location
Grand Rapids MI
They also listen to "consultants". We just had a compensation analysis / review by an outside consultant. My job is done by a half dozen employees in the state if that many. I saw the data bases they supposedly used. Then they set up a 7 step range. I was put 1 step above my current salary. Now you need to know I've had this position twice, for a total of 29 years. I will retire probably in 3 years. So I asked what do I have to do to get to the top. "Set goals" was the answer based on the consultant's report. Really? I'm the kind of employee that see's that something needs to be changed or modified, I just do it. I don't wait for review time to "set a goal". I've made major organizational and operational changes over the years, all with management's encouragement and approval.

My boss only would tell me I need to set goals. So when I received my 45 year service award, the chairman of the board commented on how great an achievement it was. It told him it's been a good place to work, no real complaints except one. I told him the wage survey was a good thing but being 1 step above average was a slap in the face. Well the manager found out and told my boss that I shouldn't have done that. My comment back was neither you or the manager addressed my complaint so while I might not ever get a bump up, I hope the other 1/2 dozen or some in my situation might get bumped.

The sad situation is the 1/2 dozen or so are under compensated by $10 -15,000 / year. Total extra wages is probably about $100,000 / year. They are are all senior level late 50's early 60's and the consultant knows we are not leaving. But it sends a poor message to the up and coming employees and they just might leave. We're a $60 M / year operation and they are thinking about borrowing money to build a new $40 M building because we can, not because we need a new building. So it's not the money, it's the consultant. (Plus the company labor attorney would screw his own mother. He's just evil. I've been on the company side with him in labor cases and I was embarrassed to be in the room with him. He's been caught changing the labor agreement and then send it to the union hoping they wouldn't read it word for word before they signed it. Just evil)

I've always said, it's the employees that make the place run well, good supervisors managing good employees but the employees seem to be forgotten when the revenue goes up. On the positive side, no one got laid off during the lost decade here in MI. We didn't replace retired or employees that left but we all stayed fully employed. We didn't get a pay increase for 7 years and increases since have been minimal but they kept our heath benefits pretty much unchanged which was huge and most appreciate it.
 

Truck Shop

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Dec 7, 2015
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WWW.
Years when I was a real pi$$ cutter {now I have borrow scissors} I liked having a couple of gear boxes apart and a engine. It worked well when the boss would pitch
crap at me. My reply {Look around what do you see, by the way there's more than one reason tool boxes have wheels}:)

Truck Shop
 

DMiller

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Feb 21, 2010
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Hermann, Missouri
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Cheap "old" Geezer
TS, sounds like my old habits. Was second shift working Lead, ran the office, ran nightly billing, organized the third shift work load yet managed to bust 25-35 chargeable hours each week. Made some of the Youth in the building look bad rebuilding a 9513 or a Clark GM Crash box while ordering materials to re-ring a 478IH gas engine in chassis in a Fleetstar F2050. ALWAYS had my work in two bays of the shop, generally center where I could see or get to the guys I managed easily and quickly while still working the phone or desk.

Shop owner had no clue as to how much I actually did until I just got sick of the pushing for more, I left, the next ups that accepted the position failed again and again where the Day foreman had to take my spot for three weeks to train a newbie. That went over like a lead balloon where that foreman ended up a straight time desk chaser on second shift and delivered NO actual shop work, stayed that way until the shop changed hands.
 

crewchief888

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Feb 1, 2012
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Location
NWI
That is true to some extent. Our current service manager has very little mechanical knowledge or experience but he is excellent with numbers, has great people skills and knows the other aspects of the business inside and out. I'm not ashamed to say he does a pretty good job at managing his department.

my last service manager was initially hired through a temp agency to work in the parts department. he didnt know a screwdriver from a sledgehammer, or a track idler from a wiring harness, but was VERY organized, good with people, and knew how to listen. 2 weeks ago he was moved up the ladder to a corporate service managers position.. we're now having to break in a new service manager :-(

new manager is a little over a week into the job, and he's managed to f*ck up just about everything so far. i give him anotehr month before he's gone


:eek:
 
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