Leaking head seal on one of the steering cylinders?
Had that happen on a smaller loader, and the loader steered and worked ok, but you could turn the steering wheel around and around against a load, like 'turning' the bucket sideways against something immovable. (The real problem was that highwaying you slowly wound the wheel to the right, with each back and forth steering correction)
Head seal? Maybe it's just a terminology problem but to my way of thinking a "head seal" leaking would be seen as oil coming out where head is attached to the barrel or around the ram itself. I would be thinking bad piston seals on one or both cylinders. But the one thing I see missing here is any mention of when this problem started. Did it work fine Monday morning then around 9:00 am it all of a sudden started doing this? Or is this a new operator who just got in a loader for the first time this morning and has no experience running anything bigger than a riding lawn mower?
Just working on first cup of decaf this morning so I might be rambling on a little. But a couple things I would be checking as someone else said what are the pressures at the cylinder with frames locked? Next I might want to leave frames locked and disconnect the lines from the cylinders and connect a couple gauges to the hoses from the control valve and see what pressures you get that way. If it was low when hooked to the cylinders but right where it should be with the cylinders unhooked then you know the problem is in the cylinder(s).
I would like to know what made the "dealer" decide to replace the pump. Ideally hooking a flow meter to the pump would be a way to prove the pump was good or bad.
Has anyone removed and cut open the filters to see what if anything is in them?
If this was a year ago I could check out how the WA600 at work steered with brakes locked, but I'm retire so that is not an option. However seem to recall most of the loaders of that size we had would steer, a little hard and slow, with brakes applied. I do recall the one time I roaded a loader, 966D I remember that the steering wheel did slowly work it's way around while making corrections going down the road, that was a brand new loader with almost no hours on it and was used for many years with never a problem. So I would say that is normal.