Did you ever get any resolution on this?
This whole thing simply wreaks! Having to pay $1k per day to get warranty work done is simply NOT acceptable. Takeuchi should allow you to get the thing repaired in your area if you can find a qualified technician to do the work. Pioneer (your local Case, and formerly Takeuchi dealer) has the qualified help. I'd bet money that they have several mechanics that have been trained by Tak directly. Please check the fine print of your warranty. They may even have such a clause in there as tho allow this if you are a certain distance away from a certified dealer. Even if not, I would think that they would let you take it to Pioneer since that was the Tak dealer when you bought the machine. Especially considering the distance factor as well as the sudden franchise termination.
In my mind it is another example of the LIE that we are being fed daily. That lie is the constant barrage of the pitch that tells us how if you buy their tractors (be it Tak, Case, Deere, etc., etc,.....ANY brand) they will be there to help take care of you. That message comes from the salesman, they send it to you in postcards, brand magazines, emails, and we even get to hear those lies while we are on hold during the phone call to try to get them to keep their promise. It fries me to no end how that is forgotten as soon as it might cost the dealer, or MFR some money to make something right. In this case I don't even see how it will really cost Tak that much. They are going to have to pay the Boise dealer to fix it...Why do they care who they write the check to? Get the customer taken care of. Save face with your brand. Build customer confidence instead of eroding it! If you are going to tell me that it is because the Boise dealer will do it for the "contracted warranty rate", I won't disagree with that.....But I bet that his local dealer will do it for that same amount too, even if it doesn't work out perfectly for them. IMHO they would do so because they sold him said machine and they would want to make it right for their customer. At least that's what I think that they should do. Of course, they may have also forgotten their "LIE" as well.
The one thing not addressed here is the possibility of additional trips to Boise. Often times issues like this can be difficult to get resolved. My mind wanders off to how many times I may have taken a machine to a dealer for repair, only to have to return it (one, or even more times) when the machine exhibited the issue again once I got it back to the job, or shortly there-after. It is bad enough of a pain when the dealership is only 30 minutes away, let alone 4.5 hours. Of course, there is the option to try out the machine before you leave the dealership. Unfortunately, often times there may not be a place there to really put the machine through it's paces, or to simulate the conditions in which the machine exhibits the issue.
I empathize with you in this. I am in a similar boat with my Bobcats. I refuse to do business with the local dealer so I am forced to take a 4 hour drive north (over two 11,000' elevation passes) to get decent service done on them. I hate even thinking about it. I am having more issues with my "long in the tooth" Bobcat (6,500 hrs on her now) which has brought me back to considering the FR Taks again. As long as I have been on this forum you have been a strong advocate for the Tak brand. It is unfortunate to see that you have soured on them now.
I have (3) possible sources for Tak in my little town. It seems like they will let anyone sell them with no real regard to franchise controls or areas. To that point, United Rentals can sell them. You might consider that as an option but, I must admit, my previous experiences with UR mechanics doesn't leave me with a ton of confidence. You never know....Maybe there is a good one on your area.
Again, I'd like to hear an update as to where you're at in the process of getting it fixed.
