John C.
Senior Member
Actually it is a manufacturer and dealer problem. Manufacturers usually set minimum requirements that dealers have to meet in before they will grant a franchise. That used to mean a minimum amount of the test and service equipment plus a minimum number of trained service personnel necessary to fulfill warranty obligations. Apparently some of the lesser manufacturers only care about sales and the dealers figure the new owner will just have to figure it out on their own. I saw the same thing happen on the Sumitomo, Link Belt/Case line with Isuzu engines. If the engine had a problem you had to contact the Isuzu engine dealer in Portland, Oregon to get it fixed proper.