My MTL Attachments experience...
Bought and paid $8500 for an XC8 rotary cutter
Waited 9 weeks because they didn't have any in stock. (see below #4 later on)
Was told it would be shipped on a custom pallet when ready.
Received my cutter via a big-name shipper and it was laying on the floor in the nose of the trailer with no way to move it. It was 2007 lbs and no "custom pallet" was to be found.
Once it was drug to the tail of the trailer I noticed:
1. the case drain line was torn off the motor
2. the motor cover was bent like it had been hit
3. the blades, which supposedly were plasma cut, had deep gouges in them like the plasma cutter hit a 1/4" bump in its track every 3"
4. the serial number plate said it was produced in May of 2021
5. One of the main hydro hoses had a gouge in it near the motor fitting, presumably from the case drain line being torn off
6. the metal "MTL" logo on the motor cover was bent up
7. I was told when I purchased the unit that the hydro motor would be a 200; I received a 175. (Incidentally, a 175 is not even listed in the owner's manual as an available size nor did we discuss a 175.)
My main concern was the torn case drain line and the motor size. If the unit had been flow tested after production, I think there should have been some hydraulic fluid in the line as well as spilled onto the deck when the line was torn off. Both were completely dry. No sign of fluid anywhere.
As for the motor, I requested the higher torque 200 due to the type of cutting I do; a 175 was never discussed.
I called the guy I had spoken to when I made the inquiry and subsequent order. He said to send it back and he even contacted the shipper for me. He said he would bill it back to the shipper as freight-damaged and I could get another one in "early spring". I thought all was ok.
I called this week to get an update and to ask a question and the guy started out fairly testy with me as though I was a bother.
The conversation quickly went downhill with him accusing me of costing him $600 in return shipping and him telling me I was one of the type of people in the world that he hated. See above...he said he was going to bill it back to the shipper so I'm not sure where he got the price of $600 that I cost him.
The conversation continued to go badly on his part; as I still wanted to buy an XC8, but it got so bad I started to change my mind. It went downhill further to the point of him telling me all I was looking for was an "art piece to sit back in my chair and admire" and that he had sold 12,000 of these and none had come back. Yes, he said 12,000. I hardly doubt he has sold 12k when it took him 9 weeks to get me just one...
He continued to abuse me verbally and I let him go on just to see how far he would go. I was in a good mood, and I sure surprised myself in how calmly I treated him; as he had no reason to get that angry.
Finally, he refused to sell me one and refunded my money because we needed "to part ways".
For anyone considering a purchase from MTL, I would caution you against it. My story is just another addition to the posts above. If price is all that drives you, then spend your money anywhere you wish. If working with sellers who respect you and value your business is important to you, I would recommend you take MTL off your list. At this point, I wouldn't run their equipment if it was given to me.
Again, this was my experience; yours may be different.
