Monkeywithawrench
Senior Member
NICE!! 5 day, how many hours and minutes to go??LOLHave had a 2014 Western Star dump truck down at work awaiting a PCM since February, Frt Lnr dealer STILL Making lame excuses after calling the boss THREE Times giving a Delivery Date only to be called back and informed NOT Coming. The 2015 I drive limped FOUR Weeks for Lift axle Brake Shoes while DOT played in the neighborhood, STILL Needs Drums but are so far on BO as to be UNOBTANIUM.
BTW, FIVE More days to Returned to Retired.
Sadly I think the stealerships don't give a crap. The parts are out there...........you just need to find them. Case in point last month I had a customers dump truck that stopped dumping when the bed was part way up. It was a 98 Pete 357 with a front mount pump on an air clutch Chelsea PTO. The output shaft and the input shaft on the pump had fretted down to nothing. Bought a new tandem pump and was unable to source shaft from any Chelsea PTO suppliers. Did a Google search for the part number and found a new Chelsea shaft on Ebay for cheap. Messaged the seller and asked them to over night the part.........they agreed. Took 3 days to get all the parts and 6 hours to get it back together. Took it apart while waiting for the parts.
My biggest complaint is looking up and sourcing the parts. Plenty of times my customers have walked in to find me sitting on my butt in front of my laptops (plural) with my blue tooth earpiece in. "What are you doing??" ............"Looking up parts and trying to find them!!" Most of them get it. I hate it!!
LOL.........I got a Komatsu D39E-1 dozer that the customer wants to put new sprockets on. I called the Komatsu dealer. Their parts guy told me......"We don't sell those. You need to find an aftermarket place."........CLICK. 90% of finding people to deal with is FINDING THE PEOPLE WHO GIVE A F#CK!! THAT IS THE BIGGEST BATTLE!! And I think that's why I have such a big customer base............the give a f#ck factor. Alot of days I'll be doing triage on the fly. Who needs attention and repairs now and who can wait..............it's hard. Sorry, your service is going to have to wait. But I'm 100 hours over due. Yes, I get it.........but other people are down.........your running. If you were down, would you want me jumping on your machine or telling you that you need to wait because I need to change oil?? And they understand and get it.