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Cat Dealers

Discussion in 'In the Office' started by Queenslander, Oct 12, 2018.

  1. Queenslander

    Queenslander Senior Member

    Joined:
    Apr 5, 2009
    Messages:
    753
    Location:
    Australia
    Blew a hydraulic hose on the 140H the other day.
    Looked on parts store, and dealer will make one up for $122.47 but it would have meant waiting nearly 24 hours to get it up overnight by courier.
    Decided to rip into town and get one made up by Enzed. (national hose doctor franchise)
    The price of convenience?... $263.32 plus $2.00 for the o rings.
     
  2. JD955SC

    JD955SC Senior Member

    Joined:
    Mar 14, 2011
    Messages:
    282
    Location:
    South Carolina
    I prefer Serviceman, which is what Cat used to call us. I introduce myself as a mechanic. They call me a Technician on my pay stub and in the company directory and that’s about the only two places I hear the term

    I try my hardest to be well rounded on both electronic and hard skills.
     
  3. typ4

    typ4 Well-Known Member

    Joined:
    May 23, 2010
    Messages:
    205
    Occupation:
    Equipment mechanic for a small company.
    Location:
    oregon
    Not true, A mechanic can be a technician. A technician can almost never be a true "mechanic".
    Pet peeve of mine.
    Refer to 6V92 post LOL
     
    old-iron-habit and RZucker like this.
  4. typ4

    typ4 Well-Known Member

    Joined:
    May 23, 2010
    Messages:
    205
    Occupation:
    Equipment mechanic for a small company.
    Location:
    oregon
    THIS over and over^^^^^^^^^
     
  5. CM1995

    CM1995 Super Moderator

    Joined:
    Jan 21, 2007
    Messages:
    8,563
    Occupation:
    Running what I brung and taking what I win
    Location:
    Alabama
    I am a Cat guy, that's pretty well know on the forums. The reason I prefer Cat is 70% dealer and 30% Cat. The construction/excavation business is basically the same wherever you are located and for the most part modern equipment is all on the same playing field minus a few shady manufacturers.

    What makes the end user like myself - the ones that depend on their iron to put food on the table - is the support that backs up the sale. A great piece of iron at a great initial purchase price is very expensive when you can't get parts or service when it breaks down and they all break down.:cool:

    My Cat salesman, Rental store salesman and PSR have went to the bat for us many, many times with Cat corporate and within their own organization. Most parts are available when I walk in the door or next day from Atlanta. Sometimes we have to wait a couple of days for some odd ball parts on some of our older equipment but I'm OK with that.

    Just my local $.02, your milage may vary.
     
  6. Nige

    Nige Senior Member

    Joined:
    Jun 22, 2011
    Messages:
    10,591
    Location:
    G..G..G..Granville...........!!
    And there, in a nutshell, is the difference. Customer support rather than "The Brand" itself.....
    Even different branches of the same dealer can have different levels of support because at the end of the days Customer Support is based on people rather than "systems" or "process".
    Many times I can recall customers bursting our salesmens' bubbles by telling them it was neither price nor the availability of a suitable machine that just got their business, it was the "Guys who'll look after it after we've bought it"............