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Cat Dealers

Discussion in 'In the Office' started by Queenslander, Oct 12, 2018.

  1. Queenslander

    Queenslander Senior Member

    Joined:
    Apr 5, 2009
    Messages:
    877
    Location:
    Australia
    Blew a hydraulic hose on the 140H the other day.
    Looked on parts store, and dealer will make one up for $122.47 but it would have meant waiting nearly 24 hours to get it up overnight by courier.
    Decided to rip into town and get one made up by Enzed. (national hose doctor franchise)
    The price of convenience?... $263.32 plus $2.00 for the o rings.
     
  2. JD955SC

    JD955SC Senior Member

    Joined:
    Mar 14, 2011
    Messages:
    414
    Location:
    The South
    I prefer Serviceman, which is what Cat used to call us. I introduce myself as a mechanic. They call me a Technician on my pay stub and in the company directory and that’s about the only two places I hear the term

    I try my hardest to be well rounded on both electronic and hard skills.
     
  3. typ4

    typ4 Well-Known Member

    Joined:
    May 23, 2010
    Messages:
    226
    Occupation:
    Equipment mechanic for a small company.
    Location:
    oregon
    Not true, A mechanic can be a technician. A technician can almost never be a true "mechanic".
    Pet peeve of mine.
    Refer to 6V92 post LOL
     
    old-iron-habit and RZucker like this.
  4. typ4

    typ4 Well-Known Member

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    May 23, 2010
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    Occupation:
    Equipment mechanic for a small company.
    Location:
    oregon
    THIS over and over^^^^^^^^^
     
  5. CM1995

    CM1995 Super Moderator

    Joined:
    Jan 21, 2007
    Messages:
    8,964
    Occupation:
    Running what I brung and taking what I win
    Location:
    Alabama
    I am a Cat guy, that's pretty well know on the forums. The reason I prefer Cat is 70% dealer and 30% Cat. The construction/excavation business is basically the same wherever you are located and for the most part modern equipment is all on the same playing field minus a few shady manufacturers.

    What makes the end user like myself - the ones that depend on their iron to put food on the table - is the support that backs up the sale. A great piece of iron at a great initial purchase price is very expensive when you can't get parts or service when it breaks down and they all break down.:cool:

    My Cat salesman, Rental store salesman and PSR have went to the bat for us many, many times with Cat corporate and within their own organization. Most parts are available when I walk in the door or next day from Atlanta. Sometimes we have to wait a couple of days for some odd ball parts on some of our older equipment but I'm OK with that.

    Just my local $.02, your milage may vary.
     
  6. Nige

    Nige Senior Member

    Joined:
    Jun 22, 2011
    Messages:
    13,137
    Location:
    G..G..G..Granville...........!!
    And there, in a nutshell, is the difference. Customer support rather than "The Brand" itself.....
    Even different branches of the same dealer can have different levels of support because at the end of the days Customer Support is based on people rather than "systems" or "process".
    Many times I can recall customers bursting our salesmens' bubbles by telling them it was neither price nor the availability of a suitable machine that just got their business, it was the "Guys who'll look after it after we've bought it"............
     
  7. CashGhost

    CashGhost Active Member

    Joined:
    Jul 26, 2019
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    25
    Occupation:
    Academic Writer
    Location:
    London
    Seems like Hastings Deering provides fair and professional service. I am wondering if you could recommend any firm with same level of service in the UK.
     
  8. Vetech63

    Vetech63 Senior Member

    Joined:
    Aug 10, 2016
    Messages:
    2,011
    Location:
    Oklahoma
    I walked into a customers shop a few days ago and 2 guys were attempting to put a tune up kit on their forklift engine. Its a super old Yale/Eaton with a 4 cyl Ford industrial engine. I started to head back to my truck and one of them yelled at me to come over. He said "Neither of us has ever seen these before." Then he held his hand out...…………..he was holding the points and condenser. LOL...…….WOW! He then asked me about the plug wires because they had just yanked them off. I told him that they have to go in a specific order, to be timed on #1, and you needed to know the firing order and direction of rotation of the distributor. The look on their faces was priceless. It was like I was talking gibberish to them.
     
    Last edited: Aug 1, 2019
  9. kshansen

    kshansen Senior Member

    Joined:
    Mar 11, 2012
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    7,683
    Occupation:
    Retired Mechanic in Stone Quarry
    Location:
    Central New York, USA
    At the quarry we had an old Yale fork truck, believe it was a retired Navy machine going by a tag on it, it had a flat head Chrysler six engine. Last time I was at the shop about a year ago I see it was parked out in the dead equipment yard. Have a feeling it is there for some simple little thing like the guys working on that Ford industrial.

    Once or twice a year the starter would stick on due to the mud and crap around the quarry. As long as you realized it and shut it off fast no harm was done and a quick shot of penetrating oil and a few taps on the external lever for the solenoid it was good for several months. Either that or there was some simple problem in the distributor, like carbon tracking in the cap causing miss-fire.

    If I had room and a real use for it I'd be trying to talk the boss into letting me have it for scrap iron price 95% chance I could have it running in a day for the price of a hamburger and fries!
     
    mg2361, Vetech63 and old-iron-habit like this.
  10. Tones

    Tones Senior Member

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    Mar 15, 2009
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    Occupation:
    land clearing contractor
    Location:
    Ubique
    Gess they would be stuffed fixing a Chevy V8 then.:D
     
    Vetech63 likes this.
  11. old-iron-habit

    old-iron-habit Senior Member

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    Retired Cons't. Supt./Hospitals
    Location:
    Moose Lake, MN
    AH, Ken, Maybe you just pointed out my problem? :eek::eek:I have never let "room and a real use for it" get in the way of me bringing a piece of old iron home if I liked it. I can't afford a shrink. I spent all my money on old iron. :)
     
    colson04, John C. and Vetech63 like this.
  12. CashGhost

    CashGhost Active Member

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    Jul 26, 2019
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    Occupation:
    Academic Writer
    Location:
    London
    It's a great hobby. I am starting to liking it.
     
  13. JohnnyCarcinogen

    JohnnyCarcinogen Active Member

    Joined:
    Aug 4, 2019
    Messages:
    40
    Occupation:
    Trash Monkey
    Location:
    Missouri
    My Cat dealer, Fabick, at least at the tech and tech supervisor level, had been great. We’ve had to call out management a couple of times, but when confronted with computer data, they’ve always taken the truthful side. Their parts guys, save one, are friendly, and more than willing to take even 3+ hours to help a noob figure out the vague parts manuals when some obscure part is needed.
     
  14. Nige

    Nige Senior Member

    Joined:
    Jun 22, 2011
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    13,137
    Location:
    G..G..G..Granville...........!!
    Finding some of the more obscure stuff in Cat Parts Manuals is an acquired (and marketable) skill IMHO. I like to think I managed to make a career out of it. :rolleyes::rolleyes:
     
    old-iron-habit likes this.
  15. kshansen

    kshansen Senior Member

    Joined:
    Mar 11, 2012
    Messages:
    7,683
    Occupation:
    Retired Mechanic in Stone Quarry
    Location:
    Central New York, USA
    The thing is the hard to find item in the parts book can sometimes be what at least I would think to be a common part. Like a brake light switch for an 87A 988 Front end loader! I actually had a branch parts guy of our local dealer call me and ask for the part number and where it was shown in parts book!

    Maybe that's why when I retired in 2015 the local branch gave me a nice winter coat, set of beer glasses and a wall clock for my garage!:D