This story highlights an uncomfortable truth about "new, modern machinery". It may work like a hot dam while it is new, but get a bit of crap in the lifeblood (hydraulic oil) or have an electronic box blow its brains out and you are hooped. That 963 basically consists of 6 parts: diesel engine, 2 pumps, 2 track drive hydraulic motors and the hydraulics brain box. Engines can still be rebuilt properly almost anywhere. Hydraulics and the brain boxes are a different animal. And you are beholden to those that can fix the stuff.
The replacement hydraulic parts are pricey and don't lend themselves well to the small guy fixing them. A transmission (for example) can be pulled out and rebuilt by almost anyone but a hydraulic pump or motor takes a lot more tech (and $) to get it right. Bend over a barrel...
Mudober said it right (#42, above)--stick with the older tech (at least for the small guy or the farmer)
When repairs run to significant % of the machines first cost, the machine better be operating a very high % of its available time all year long to offset the repair cost. That may be a point that many smaller contractors don't realize.
I'm one of those small guys- I finally pulled the trigger on an older Hyundai 290LC3 some time back for the farm. I was crappin bricks about the hydraulics. But the contractor that had it was planning on keeping it and changed out the main pumps and swing motor before he decided to retire and sold it to the guy that I got it from. I have a weak track motor but I hope I can live with that by concentrating on keeping the hydraulic oil clean and watching the contaminants in the oil and bypass drain oil flows.
I have been poking around, looking for a 955-sized machine, but in seeing this thread I sure won't be looking at any of the iron that uses 100% hydraulics to drive.
And when the dealer can't get the repairs right, as Tags says, "get a good lawyer".
Jon.