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Billing the customer when stuck?

Discussion in 'Skid Steers' started by Timark80, Mar 1, 2009.

  1. John DiMartino

    John DiMartino Super Moderator

    Joined:
    Oct 30, 2003
    Messages:
    94
    Occupation:
    Greenskeeper/mechanic
    Location:
    Walden, NY
    IMO,it depends on the agreed terms of the work to be done.If the contractor expresses the machines limitations,customer still wants them to try it,rather than wait or pay for more expensive tracked machine,then they should pay.On the other hand,if you are paid to do a job hourly,the operator should know the limitations of his machine,and work within them.If the operator makes a bad decision or has poor judgement,the customer is paying hourly for professional equip and operator,I think as the operator,id shut my mouth and get it unstuck as quickly as possible,and not bill for the stuck time.
     
  2. wary

    wary Member

    Joined:
    Mar 18, 2009
    Messages:
    5
    Location:
    ny
    i agree by hr is by hr
     
  3. ok dirt witcher

    ok dirt witcher Active Member

    Joined:
    Jul 8, 2008
    Messages:
    27
    Occupation:
    owner operator dozer service
    Location:
    Oklahoma
    show them in writing

    I'm not sure if this will help any in your type of business but it seems to work well for me. If you want to keep your customer base but not go broke doing it, on your invoice show start date tach reading and end date tach reading. in the following I'm rebating the customer (deduct) $200.00 if your pencil is sharp you'll know how to recover $100.00 or more (if you feel greedy) of the deduct. They will see you are treating them fairly and you won't go broke .example
    start 01/01/10 tach 6545 .
    end 01/04/10 tach 6580

    deduct 30 min per day for warm up,
    cool down, phone calls and
    brake down or stuck time

    Rate $100.00 hr
    Hrs 35
    total $3500.00
    30min x 4days = 2hrs = -$200.00

    total $3300.00
     
  4. Greg Ellis

    Greg Ellis Member

    Joined:
    Jan 4, 2010
    Messages:
    14
    Location:
    Southern Indiana
    Would depend on the customer attitude.

    If the guy helped or atleast was there to assist in getting things moving again, I'd give him the time free othewise I'd probably bill it in the hourly rate.
    I've went the extra mile for a lot of customers when they had a great attitude and tried to help. And I've gotten some really big tips because of it. To me it was big tips.
     
  5. smokey1

    smokey1 Well-Known Member

    Joined:
    Jan 12, 2009
    Messages:
    114
    Occupation:
    Builder/Owner
    Location:
    West Bridgewater,MA.
    wow! if I do a job and my equipment breaks down, or even gets stuck , well thats my problem. If I warn my customer up front that the job is a bit hazardous because of heavy muck or poorly cut trees or sharp ground objects , well fine that job might cost them a bit more, and I will let them know of the exposure. I Feel it's all up front. You have to take responsibilty for your own equipment. If it breaks gets stuck or needs service thats your problem , not the customers...
     
  6. Willis Bushogin

    Willis Bushogin Senior Member

    Joined:
    Nov 6, 2007
    Messages:
    855
    Occupation:
    owner
    Location:
    NC
    stuck

    I agree with most of them, but this is the simplest put. When I had my mulching machine, I had everything up front, if the owner said go there, I would try it and the towing was on him. This just saves a bunch of hard feelings. Remember, you dont get repeat customers, from unhappy customers.
    Just put yourself in their position.
    Good Luck