I guess I should clarify a little bit on how our billing works. The cranes all rent by the hour. Smaller cranes are 3 hour minimum, the bigger ones are 4 hour. I don't charge by hour meter time.
I charge what some term "port to port". That means that the customer bill starts when I leave my shop, and it stops when I get back to my shop, customer pays all travel time. I'll take off a 1/2 hr for lunch, if they take one. If we leave the crane on site for multiple days, I just charge a "operator" fee for his wages traveling back and forth from my shop to the jobsite.
I charge overtime on Saturday's and Sundays. If my guys are on overtime on Friday morning already, I pay my operator overtime, to go out and set a unit for a 3 hour minimum, but I won't charge the customer overtime for that- its not the customer's fault we've been busy that week. If the guys are on the same site and working big hour days, then I'll charge overtime for that. We go so many different places its hard to be ridgid on the overtime charges, and I figure it all kind of works out in the end.
I had a guy a while back, one wood beam to set about a hour and a half from my shop. Says it will only take 10 minutes to set it. I told him it would probably end up being a four hour bill, by the time I drove out there, set up the crane,set the beam, and travel back home. He threw a fit, but I told him "if you think I'm driving 3 hours, to bill you a hour of crane time, you're crazier than I am".
I don't need the practice, and I can stay home and lose money, I don't have to go work to lose it.