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Studying improving experience for repairing machines
Sure, and I 100% don't want anyone to implicate themselves, but more am interested in the rise of DIY fixers who are responding to the restrictions applied to them by manufacturers and dealers. I'm more interested in motivation than explicit actions/hacks if that helps? -
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Studying improving experience for repairing machines
Hey—would you mind pointing out some of these companies and what makes them different, just interested in how they are changing they're way of approaching customers or giving them more power (excuse the pun). -
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Studying improving experience for repairing machines
Hey—totally understand that this is a touchy subject and that I don't have a huge number of posts, I'm not sure what I can do help with those fears but hopefully in my opinion giving these things more exposure might help those companies become more reactive and actually pay attention to... -
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The problem dealing with dealers...
Hey, I'm Tom, I'm a student at University of Illinois Chicago. I'm looking into the construction/heavy equipment world trying to find out some of the difficulties for people working in the industry. So we looked at Cat for example and saw the kind of attention they paid to the large customers...- tom_groom
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- Replies: 21
- Forum: General Industry Questions
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The problem dealing with dealers...
Hey, I'm Tom, I'm a student at University of Illinois Chicago. I'm looking into the construction/heavy equipment world trying to find out some of the difficulties for people working in the industry. So we looked at Cat for example and saw the kind of attention they paid to the large customers...- tom_groom
- Thread
- Replies: 1
- Forum: Compact Wheel Loaders
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Studying improving experience for repairing machines
Quick Question— in response to this https://www.theguardian.com/environment/2017/mar/06/nebraska-farmers-right-to-repair-john-deere-apple (And not wishing anyone to incriminate themselves/void warranties) anyone ever "hack" a machine (sorry for using the word hack—i'm using it in a broad was to... -
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Studying improving experience for repairing machines
Couldn't agree more—have seen the back end of some of this stuff and it is SO out of touch and the least user friendly ever! -
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Studying improving experience for repairing machines
I think there might have been—the approach we wanted to explore was how we could describe any part on the machine in as few a questions as possible. Whether by starting with general location, and drilling down to material or something like that we would be able to identify a bolt here, or a... -
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Studying improving experience for repairing machines
Thanks—that is all super helpful! I'd love to find one of those older manuals and measure them against the newer ones. I love the idea of putting the power back in the hands of everyone and decentralizing information and systems which aren't dealer specific or can only be accessed by "the man"... -
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Studying improving experience for repairing machines
I'm just interested in how likely you or others are to have a printer around—if you had something digital which allowed you to print would that help or does that just mean you have to buy a printer and fix that every time it goes down too ;)? -
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Studying improving experience for repairing machines
That's really interesting—was it the usability for beginners plus its depth that made it so helpful, or the specific details like part numbers and dimensions which helped so much? Do you think the manuals have gotten worse since the 60s? If yes, any idea as to why, or anything you could point... -
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Studying improving experience for repairing machines
This is totally something we wanted to look at. I have a weird question to ask in this regard—instead of using images (we also wanted to explore a lower tech way of doing this), if I used questions to find the part and only had 20 questions, what could be the most important questions or best way... -
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Studying improving experience for repairing machines
Yeah—we found this. The design of these manuals seems really poorly done, or at least like you say, much more engineering focused than user focused. What would you think about something digital which you could use on a computer or device which would allow you you to reference a part and could... -
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Studying improving experience for repairing machines
Hi my name is Tom, new member, I'm a student at University of Illinois Chicago. We are looking at how people repair heavy equipment and finding ways to improve the experience of everyone from technicians and engineers at larger companies to self-employed contractors. We are specifically looking...