Kshansen, I can one up that, corporate from another brand sent out the engineers who designed the tractor in question, after a week of working on it, they gave up, unable to fix it, so they had enough clout to issue the customer another brand new tractor, identical model with identical options and took the unfixable one and voided the warranty and sent it to auction to be sold as is where is................with less than 100 hours on and less than a month old. Those that designed it had no clue how to fix it or what caused the problem, now that's a confidence builder if there was any, that was the last ditch effort, they'd gone through every single diagnostic person, technician and mechanic from the whole company first who all gave up first, then the engineers gave up as well. How about it, what happens once its off warranty and the customer still owned before it caused the problem in the first place and nobody to ever fix it??
-
Thank you for visiting HeavyEquipmentForums.com! Our objective is to provide industry professionals a place to gather to exchange questions, answers and ideas. We welcome you to register using the "Register" icon at the top of the page. We'd appreciate any help you can offer in spreading the word of our new site. The more members that join, the bigger resource for all to enjoy. Thank you!
Junkyard's work thread.....maybe haha
- Thread starter Junkyard
- Start date
Brodiesel
Senior Member
I haven't posted in a while, but damn...nice work!!! I've had really great experiences renting equipment but I couldn't imagine relying on the dealership for diagnosis or repairs. Last dealer diag. was my friend had his Cummins boxtruck checked for an intermittent crank but no start issue, Cummins said he needed a new ECM- tried two other ECMs, same problem. The problem generated no code, so it was a tricky one...ended up being a $60 MAP sensor, WE FIGURED THAT OUT!! He spent almost $400 on that ECM diagnosis too.
Welder Dave
Senior Member
I thought dealers still had to meet some sort of requirement with Cat. I don't think a computer can replace a compression tester. It certainly wouldn't hurt to let corporate know what the dealer is doing or not doing. After all it's still Cat's reputation. Cat might take a dim view of a fake compression test. Did the service manager or shop foreman know what was going on?
DMiller
Senior Member
Witnessed a almost month old truck taken back to a dealer, they fought with the problems until that moment they threw in the towel. Owner got a BRAND New replacement, once gone from the yard the ID tag and ALL Electronics off the Lemon pulled then the frame cut in two places, salvage yard had it in two hours, they disassembled what they could and sold pieces.
Truck Shop
Senior Member
In 2007 I had two company Pete's powered by C15's to inframe. First one no problems. The second froze the cam in the bearings, shut off before lock up. Called Cat {never heard of that problem
they said} Called Freightliner dealer that parts were ordered from, head parts guy said {we had one lock up just like that about two months ago, seems cat had a problem with bearing installation
on some of their reman heads. Cam will turn in the head when installed but no oil clearance-We will get you a another head, cam and gaskets} Called Cat back and talked to the same a$$hole,
{So Cat has never heard of a cam seizing in a rebuilt Cat head, that's funny I just got off the phone with Freightliner dealer said they had one do it in their shop and Cat parts rep said there was
a problem with cam bearing installation on some remans}. -------------Crickets!
they said} Called Freightliner dealer that parts were ordered from, head parts guy said {we had one lock up just like that about two months ago, seems cat had a problem with bearing installation
on some of their reman heads. Cam will turn in the head when installed but no oil clearance-We will get you a another head, cam and gaskets} Called Cat back and talked to the same a$$hole,
{So Cat has never heard of a cam seizing in a rebuilt Cat head, that's funny I just got off the phone with Freightliner dealer said they had one do it in their shop and Cat parts rep said there was
a problem with cam bearing installation on some remans}. -------------Crickets!
kshansen
Senior Member
- Joined
- Mar 11, 2012
- Messages
- 11,162
- Location
- Central New York, USA
- Occupation
- Retired Mechanic in Stone Quarry
Sounds like one of the two stories you often hear from many sources be it trucks or computers or what not.
#1 Never heard of one doing that!
#2 Oh! thy all do that, it's normal!
Bumpsteer
Senior Member
- Joined
- Sep 2, 2009
- Messages
- 1,341
- Location
- Front seat on the Struggle Bus
- Occupation
- Mechanical designer
Friend went into the Cummins dealer, a victim of the killer dowel pin.
Gave the parts guy all the info, then watched him pick all the parts off a pallet out in the open...we don't see this very often...lmao.
Ed
Gave the parts guy all the info, then watched him pick all the parts off a pallet out in the open...we don't see this very often...lmao.
Ed
Brodiesel
Senior Member
Hmmm...sounds interesting, can you elaborate?
Bumpsteer
Senior Member
- Joined
- Sep 2, 2009
- Messages
- 1,341
- Location
- Front seat on the Struggle Bus
- Occupation
- Mechanical designer
Brodiesel
Senior Member
OH yeah I know the dowel pin, Ive done a couple, I meant the parts guy, but I realized...he must have been curious about how it failed, so was checking the parts out.. I got it.
Junkyard
Senior Member
I don’t know what all will ultimately come from it. The owners of this machine collectively own about 10 pieces of Cat iron and they grow their business each year....as long as they continue to keep parts inventory up its still hard to beat Cat here. They ought to pool their $$ and hire me!
Its hard to beat the parts sell, even if you have to take a good hard screwing every once in a while, in the end its still worth every penny they cheat out of you.
Wonder if the owners have had the talk among themselves yet, "of all the stuff we've had fixed in the past, how much should it have cost vs what we ended up paying".
In these deals the independent mechanic usually stands to gain the most, some call it lifetime job security.
Wonder if the owners have had the talk among themselves yet, "of all the stuff we've had fixed in the past, how much should it have cost vs what we ended up paying".
In these deals the independent mechanic usually stands to gain the most, some call it lifetime job security.
old-iron-habit
Senior Member
- Joined
- Nov 22, 2012
- Messages
- 4,233
- Location
- Moose Lake, MN
- Occupation
- Retired Cons't. Supt./Hospitals
I am not sure who suggested it, but it is well documented that neither would have survived without merging. Sure glad they did.
63 caveman
Senior Member
JY,
Have you fallen off the edge? I've got a terra drill (tenex) that I was hoping to get some help from you. To start tenex wants $10,000 for the ring and pinion on the finale drive,T52938. Just thought you may have bin into some of these before.
Have you fallen off the edge? I've got a terra drill (tenex) that I was hoping to get some help from you. To start tenex wants $10,000 for the ring and pinion on the finale drive,T52938. Just thought you may have bin into some of these before.
Junkyard
Senior Member
I haven’t fallen off lol. I have sat on it with my feet dangling looking down....haha. I’ll see what I can find out about your drill. I know a utility company that uses them.
Junkyard
Senior Member
Terry always has old flatbeds. I can ask him what’s around. Are you looking for something?
Junkyard
Senior Member
I’ll ask him what he’s got for back row blue light specials lol
63 caveman
Senior Member
Thanks, just to let you know tennex called me back and had mis quoted the gear set it was only $2k so have that on hand and a local machine shop is making me a new carrier so that project is well on it way. Thanks for the offer and try not to fall over.