hosspuller
Senior Member
Just a thought... Since a safety harness is required by OSHA to have manufacturer's labels and cert tags... Is that decoration forbidden by their sect ?
HA! I think I'd trade those hard hats for a harness..
We've started charging a 10% cancellation fee because of the scheduling issues our customers cause us by cancelling. Part of our thinking on that is we do additional paperwork and take the time to issue coi to the customer when they approve the work. This all takes time which isn't free.Sorry for not contributing much lately I’ve been super busy both on the crane and with my building crew. Lots of trusses and internet towers. As I get busier two challenges have reared there heads, first one is cancellations or more precisely postponements, when I wasn’t as busy it wasn’t a big deal I just reschedule, now I find myself loosing jobs because I turn down a job based on scheduled work then the scheduled job cancels now I’m sitting with nothing. Frustrating but I don’t see an easy answer.
Number two. Scheduling, again as I get busier I am challenged to just keep them in my head I don’t find the phone calendar very handy and keeping a book with me is a challenge I could be in a half a dozen trucks in a day on multiple job sights so keeping a book with me is a long shot. With my good clients I get them to Tex me their time and address but that’s not very reliable they can easily forget or my big fingers delete it.
Thanks for the comment billing is the easy part i fill out a field sheet and quite often give it to the customer and get paid on the spot if it’s my regulars, when I get home I do my inspection, log book, grease, fuel up if required then sit down at my computer and enter it into quick books then email it to them. It’s not because I’m that organized but because I would likely never think of it again.Some weeks it seems about 75% of my "schedule" gets rescheduled! It is a constant tap dance, keeping everyone happy (talking house framers, setting roof trusses), as the guy who canceled his Tuesday appointment because of wind, now expects me Thursday, but what about my already booked Thursday job?! It comes down to first come first serve, get out of line, go back to the rear. Mixed in with that though is my fast paying and reliable customers get preferential treatment, they get to cut in line, but I don't tell them that or the crews they cut in front of. To keep track of what, where, and who, I have a system. 4x5 index cards, folded in half so they fit my shirt pocket, giving me 4 separate areas, and a pen. That's it, no electronics involved. I write stuff down during the day (if I walk out the door in the morning without a pen or a index card, I'm screwed, so extras are always carried in my car and my manpurse.
Then immediately when I walk in the the front door back home, I write down that days billing info on a post it pad, and stick it on my home computer screen. The next time I turn it on I enter the info on the post it, and note whether or not I have billed yet. I'll let several days build up before I get in the mood to do the actual billing, address the envelope, etc., usually on a bad weather day. THEN I'm done for the day. Until you realize you have failed to bill a customer for works done months ago, and they didn't say anything, you won't really know what a true deadbeat is. I've done it twice, the first guy never used me again, knowing he had cheated me in effect (slow payer anyway, screw him), the second insisted he owed me money, I argued back he didn't (confusing another job I had done for him), he mailed me a check anyway and it turned out he was right. That guy goes to the very front of the line every time, though I laughingly told him, "you're hard to deal with, and you're screwing up my book keeping." All in all, once I arrive on the job site, get set up, and sit down in the cab, it's break time, that's the easy part. Everything else involved with running a one man craning operation is more hassle and less fun.
Don't know your business climate but can you charge a "no-show" fee?
Didn’t want include my clients names and numbers so I skipped to an empty page. Thanks for keeping an eye on me, it keeps me grounded and takes some pressure off my wife.I see it includes the time travel option. Its not october yet.