How do you guys handle following someone in a repair gone wrong? To make a long story short, a customer of mine elected to have their mechanic and trainee install a turbo and injectors on a late model Komatsu dozer. Now its even worse than before they started this project. I know I will probably be getting a call from the owner today about this.
Being self employed, these situations I normally stay away from. What has looked like a simple redo going behind someone that didnt know what they were doing......has bit me in the ass too many times. I never got enough accurate information on what had already been done, nor have knowledge of what other damage may have been caused by what they have done to this point.
My policy is to decline these projects, but this is one of my best customers and I have pulled rabbits out of hats for them many times and they know this.
I already know what Im going to do, and I hate to do it, but I see..through past experience....a basket case job I may very well lose money on. I am having the dealer do up a quote on this and I am going to recommend this be THEIR problem.
What say you in these situations?
Being self employed, these situations I normally stay away from. What has looked like a simple redo going behind someone that didnt know what they were doing......has bit me in the ass too many times. I never got enough accurate information on what had already been done, nor have knowledge of what other damage may have been caused by what they have done to this point.
My policy is to decline these projects, but this is one of my best customers and I have pulled rabbits out of hats for them many times and they know this.
I already know what Im going to do, and I hate to do it, but I see..through past experience....a basket case job I may very well lose money on. I am having the dealer do up a quote on this and I am going to recommend this be THEIR problem.
What say you in these situations?