altorfer, I'm not upset with them (except when i have to call for parts, i shouldn't have to talk to 4 ppl and waste 20 mins to order filters). Altofer's support staff is really pretty good, i think they have some internal squables, for as big as they are and as small as our company is I have a hard time complaining about them. FYI: have been hearing rumblings cat is not happy with them, have a buddy that works at the springfield store, he says that cat as talking to everyone that works there. Also have heard that cat is putting pressure on them to sell out to another dealer.
The machine is running fine now, but when you buy something new that cost as much as this machine does, it shouldn't be down for week's worth of time because of computer crap.