Well, as mentioned above, service at the dealers (and the manufacturers) is lacking. I call to check on my compression test adapter Friday because it was supposed to be at the dealer (RDO). The parts man I am working with (no complaints at all about him), tracks it, finds out it has not even been shipped even though he had it on 2nd day (should have been an indicator to someone that it was needed), and then finds out that it is not even scheduled to be in until the 28. Thanks for wasting a week John Deere! I cancelled the order. Took an injector to a local machine shop and hopefully will have it by Wed.
Another note about the "Dealer", I ordered a part a few weeks ago that I needed ASAP. They said "tomorrow". I asked if they had one at another facility. They said it was at the warehouse. I asked if I could go get it. Yes but they had to add $50 dollars to the order and I would not be able to make it there before they close.
I am dealing with the Fort Worth location - the warehouse is somewhere in Dallas. I guess they believe it is too hard to pull a part and have the customer sign a paper in the warehouse after he has paid for a part somewhere else. I am also sure that they think it screws up their schedule to have warehouse employees deal with a will call counter. I would hate for them to have to work a little overtime at the my expense - I would not want the CUSTOMER, who relies on the machine they make a living with, to cost them a minute of overtime if am employee has to stay a little late after filling my order. If I were in the dirt business, the machine downtime cost can be very large. But they seem to think they need to operate like a mail order only store. Oh, yeah, they gave me the "pay $50" option.
Once again, I would not recommend having equipment in it with JD engines.
Another thing about RDO - about 2 months ago, I was seriously looking at leasing or buying a mid size excavator to start a land clearing business. Asked for the lease manager while I was getting parts one day. Another sale mgr went and spoke with him,(he was in a meeting) and then told me he would call me later. 3 days later I still have not had a phone call. I am in the store getting parts again, and I told the same guy that I never heard from his lease mgr. I said he would have him call me before the day is out. No call - ever. When it come to equipment - I am sure CAT will have the most up time. I call a Cat salesman that Friday, and he was willing to meet me the following Monday, gave me info on the phone, etc.
Once again, I could go on and on.
