The software will limit the machine to 2.0 when there are certain fault codes. If a fault is active, the yellow book with a wrench light will turn on the display.
On the monitor, click Menu, then Codes - what are the active and stored codes? If you give me the numbers I can tell you what the code means. Like Andrew said, could be a shorted shift solenoid or speed sensor if it's pulling to one side. Could also just need to be calibrated.