I'm not really prepared to stick my neck out and suggest anything specific without having seen the device in question, or at least a sectioned parts drawing of it. If there are 2 machines and one's giving the problem and the other one isn't (that's what seems to be implied) then I'd be looking to find out "what's right" on one and "what's wrong" on the other.
you say there is "A component out". You mean one of the gear heads, right..? What failed..? Can you post some photos of broken iron or was it a case of go in there with a shovel and dig all the broken bits out..?
My plan would be something like: -
1. Make sure oil levels are correct and not over-filled.
2. Change oil using the recommended 85W/140 synthetic oil in both and see if getting oil levels spot-on correct has changed anything. Make sure oil is hot when drained and if necessary fluch the case with a bit of fresh oil until it's clean inside.
3. If the answer to 2 is "no", what exactly is happening..? Excessive temperature, oil foaming..? Need an infra-red temp gun to shoot the case temp while working. The temp gun is NOT an option, it's essential.
4. Now the time comes to start experimenting, but only in 1 machine - keep the other one standard to use as a baseline. If the recommendation was synthetic try switching to mineral oil, if it was mineral try synthetic. Any difference..?
5. If no try a lower viscosity oil like 80W/90 (again try both synthetic and mineral).
You mentioned earlier that these machines only work about 40 hours/year. That's about 1 hour/week, or do they work for longer periods (say 10-20 hours continuous) and then sit for 6 months before they work again..?
Somewhere along the line you'll find what works, but you have to trial different things in a structured way that enables you to measure your results and compare them to your baseline.