I would like to comment on a couple things here...
First is that every major manufacturer has supply issues when rolling out a completely new product. When you decide to design and build something from a blank sheet of paper, you aren't immediately going to run your factory at full capacity. JCB is no different than anyone else in that regard. The reason my new JCB skids and track loaders aren't here yet is the same reason my new Alpha Series Case Skids aren't here....hold on to your hats....yes, even Case had to push back their new skids. (I know some have shipped, but I still haven't seen the units I have ordered...) John Deere has pushed back their new 9000 series 4wd tractors what seems like a dozen times (partly becuase they can't get the emissions right, and partly for the reasons mentioned above). My point is that all manufacturers take their sweet old time when rolling out new product, I'm just not sure why you are singling out JCB.
As a dealer, I have never had more faith in a product than I have in this new JCB skid. I think one of the reasons is because it is such a far cry from where we came from (on skids). I just can't wait to get them out to customers for demos because I am 100% confident that we can now compete against ANYONE. I've got quite a few coming for dealer stock, as do a lot of other JCB dealers.
I agree that a customer sometimes can't wait to make a purchase, and I don't fault them in the least for that. But I can tell you I have several customers waiting on their purchase to see the new JCB.
I've said it once and I'll say it again, our old machines COULDN'T compete with Deere, Cat, Case, Bobcat 90% of the time, and as much as that sucks to admit as a dealer, it was a reality. However, my job is to show people that these new machines are the real deal, and I've never been more excited to show a new product than I am for this one, so time will tell.
Lastly, I agree 100% that if you don't have the dealer support, a machine isn't worth a whole lot, no matter what brand it is. I know (and so does JCB) that their dealer network isn't as strong as the "Big 3". That is a high goal to achieve, but also know this, there ARE good JCB dealers out there, and there are also poor Case, Deere, and Cat dealers too. Strength of dealer network is very high on their priority list and won't happen over night.