Midnightmoon
Senior Member
Well I'll be starting my new job next week. Going from a level 1 mechanic to the hot seat of the service manager position. Could use some advice key tips. Anything you have learned over the years to help keep everything rolling in a positive direction. It's a new company to me. I'm learning what I can about the equipment line. Have been working on key questions to have answered while talking with customers on the phone. Been practicing deep breathing exercises to increase my patience. I'm older and have watched customer service go completely out the window over the past 20 years. My key will be to provide the best customer service possible because the lack of decent customer service everywhere I go drives me up the wall.
So what key tips do you have fro the new service manager with only a ton of mechanical and computer skills?
So what key tips do you have fro the new service manager with only a ton of mechanical and computer skills?