wlhequipment
Senior Member
Not a question, more of a gripe.
I've been a Square customer for 7 years. Been biting the "fee" bullet this whole time. I run a small time shop, so I can't afford POS terminals and all that, so I stuck with em. A week ago, I see 2 transactions where someone must have hacked in, charged a customer, and refunded that same customer hours later. No money actually changed hands. Of course, that customer saw this on his emails. I was able to get a call to him first thing the next morning, and tell him I saw it too, and had no idea what was going on, but was going to get to the bottom of it. As soon as I got to the shop, I called Square. I spoke to some idiot who took my complaint, and gave me a case number, and told me to call back in 5 days. That's today. So I call back, and get told my only method of communication is texting with my cell phone, and they hang up. I get the text, and I tell the lady "Heather" that I want to talk to a person. She says I cant, texting is all they got. I say BS this is a fraud case involving my business and a customer, I want a person. She says no, text or nothing. So I ended the chat. I sent them an email saying I've been a customer for years, and I'm giving you one more chance to treat me as such, or you lose my business. Call me.
Here's the thing. That's a totally toothless threat, because I'm a little guy, I don't have many other options. There are a few; I'm actually looking at Clover. Square isn't going to call, and they don't give a rat about my business. What's happening in the world? I got some other vendors who are treating me like they're doing me a favor by allowing me to buy stuff from them. What the hell?
OK, sorry rant over. I had to vent.
I've been a Square customer for 7 years. Been biting the "fee" bullet this whole time. I run a small time shop, so I can't afford POS terminals and all that, so I stuck with em. A week ago, I see 2 transactions where someone must have hacked in, charged a customer, and refunded that same customer hours later. No money actually changed hands. Of course, that customer saw this on his emails. I was able to get a call to him first thing the next morning, and tell him I saw it too, and had no idea what was going on, but was going to get to the bottom of it. As soon as I got to the shop, I called Square. I spoke to some idiot who took my complaint, and gave me a case number, and told me to call back in 5 days. That's today. So I call back, and get told my only method of communication is texting with my cell phone, and they hang up. I get the text, and I tell the lady "Heather" that I want to talk to a person. She says I cant, texting is all they got. I say BS this is a fraud case involving my business and a customer, I want a person. She says no, text or nothing. So I ended the chat. I sent them an email saying I've been a customer for years, and I'm giving you one more chance to treat me as such, or you lose my business. Call me.
Here's the thing. That's a totally toothless threat, because I'm a little guy, I don't have many other options. There are a few; I'm actually looking at Clover. Square isn't going to call, and they don't give a rat about my business. What's happening in the world? I got some other vendors who are treating me like they're doing me a favor by allowing me to buy stuff from them. What the hell?
OK, sorry rant over. I had to vent.